• IPsoft is a global autonomic services provider, delivering Managed Services, Platform-as-a-Service, Automation-as-a-Service and Autonomic Cloud Orchestration. The company’s mission is to power the world with expert systems.


• IPsoft leverages advanced autonomics that remediate, on average, more than 56 percent of IT Operations tasks including: event management, incident management, change management, request fulfillment and standard operating procedures. We globally support a wide range of enterprise customers, service providers and telecommunications companies. IPsoft’s autonomic technologies enable clients to realize lowered costs, reduced human errors and enhanced service levels.


• Headquartered in New York City, IPsoft has operations in 10 countries across North America, Europe and Asia. IPsoft aims to be a true partner helping businesses achieve better outcomes.

Responsibilities
•Observe system management consoles.
•Interpret/analyze monitoring alerts.
•Create, respond to and service tickets on L3 level.
•Escalate outages according to corporate guidelines.
•Analyze recurring issues, work on sustainable solutions.
•Lead a team of engineers during transitions or projects.
•Take end responsibility on a technical level for one or multiple clients.
•Guide junior engineers to increase their knowledge.
•Chair technical meetings with clients.

Qualifications
•Ability to work in a fast paced environment with emphasis on customer
satisfaction.
•Support Active Directory and Exchange services and other Microsoft
services.
•Must have in-depth and strong working knowledge of networking concepts,
Microsoft technologies and system security.
•Must have performed migrations from various windows domains. Must
have performed migrations to Microsoft Exchange from various platforms.
•Fundamental understanding of an operating system and how it interacts
with several components such as backup and antivirus software.
•Comfortable to act as technical contact for clients and lead a team of
engineers during transitions.
•Experience working with a ticketing system, tracking work done in hours
and completing work according to set schedules.
•Candidates must have 5-7 years of experience in a mid to large sized
corporation as a senior member/team leader in systems administration.

Qualifications Continued
•At least have some certifications as MCITP or equivalent knowledge on
o Windows OS (2003 –2008 R2)
o Exchange (2003 –2010)
o Active Directory
o SharePoint
o Clustering
•Preferred additional knowledge of
o Powershell 1.0/v2
o Virtualization (VMware, Hyper-V or Xen)
o Storage (EMC, EVA)
o ITIL v3
o Prince 2

Benefits

• Competitive Base Salary

• Medical Insurance, Dental Insurance, and Vision Care

• Life Insurance

• Short Term and Long Term Disability Insurance

• 401(K) Plan

• Flexible Spending Accounts; Health Care, Dependent Care, Transportation

• Paid Time Off Bank

send resumes at [email protected]