It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care, our technologies—like the da Vinci surgical system and Ion—have transformed how care is delivered for millions of patients worldwide.

We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world.

The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful—because every improvement we make has the potential to change a life.

If you’re ready to contribute to something bigger than yourself and help transform the future of healthcare, you’ll find your purpose here.

Primary Function of Position

The PMC Technician 3 works under general direction, follows applicable department procedures and follows oral and written instruction. This position requires a highly motivated team player to ensure Equipment, Fixture and Tooling are calibrated before their due date, according to current SOP, and to ensure any Equipment, Fixture or Tooling are available for manufacturing or inspection of any products manufactured on the site. This position executes Preventive Maintenance on time and according to applicable ERP systems and supports any Unplanned Maintenance in a timely manner. This position is responsible for reporting or escalating any equipment or fixture with low productivity to be evaluated or fixed, and any repair not covered by PMC documentation or work instructions.

Essential Job Duties

• Follow all corporate, safety, and production procedures and regulations.
• Maintain excellent attendance in accordance with Quality Operations guidelines.
• Complete ISU and other required training courses on time.
• Perform other duties as assigned, in compliance with performance targets set by department.
• Record test logs or write daily activity reports as required
• Escalate safety, quality or other issues with supervisor or manager as needed.
• Perform routine inspections, lubrication, adjustments, and repairs on machinery to prevent breakdowns per work instructions and with appropriate tooling or fixtures as indicated by procedure.
• Performs PM or Calibration before it expires (due date) including any top-level EFT and peripheral assets of such EFTs, and inputs results in the ERP/SAP system.
• Record completed work on assets in ERP/ SAP and update the expiration date label on the asset for any EFT after PM or Calibration is performed.
• Records on Quality Notifications that require an equipment event, describing problems and verification results.
• Follow-up / fulfill equipment event (EEs) forms with cross-functional teams as needed.
• Requests ECOs from the Engineering Department or QO Engineer to update or modify any PMC document that does not comply with current PMC activities
• Issue asset numbers for new or modified tooling/fixtures and manage equipment retirement.
• Coordinate with external service providers for off-site or on-site calibration and service.  Identifies new Vendors/Suppliers for equipment and spare parts.
• Coordinate internal/external calibration, manage spare parts inventory, and issue and reconcile Purchase Orders (POs) for vendor services to ensure equipment uptime and adherence to ISO/FDA quality standards.
• Create and manage a monthly/annual schedule for all preventative maintenance (PM) and calibration activities; works with external vendors to ensure prompt turnaround times on the external calibration of equipment.
• Works closely with Engineering teams and vendors on acquiring newly developed EFTs and their delivery timelines
• May require the physical packaging of assets to be transferred to outside vendors of other Intuitive sites.  May require filling out Shipping Authorization Forms (SAF) for the transfer of Assets/Inventories or equipment use.
• Lead or participate in Continuous Improvement projects, kaizen or just do it events.
• As required, provide support to production and/or Engineering during equipment and/or process validation.

Required Experience and Education

• High School Diploma or Technical Career Degree

Required Knowledge, Skills and Abilities

• 5 years of working experience, preferably in manufacturing environment related to preventative maintenance
• US sites: Ability to read, write, and understand English (MX preferred).
• Proficient in the use of personal computers, including Microsoft Office suite
• Conducting 6S maintenance.
• Perform basic arithmetic (including decimals) and calculate averages, percentages, and ranges using a calculator as needed. Determine nominal, minimum, and maximum values from specifications and tolerances.
• Follow standard instructions and apply practical judgment in routine, standardized situations with minimal variation
• Ability to work effectively within their team, with cross-functional teams, and independently to achieve quality objectives.
• Ability to perform extensive walking and repetitive physical motion (squatting, bending, lifting)
• Strong time management skills
• Attention to detail
• A strong understanding of mechanical systems, including gears, bearings, motors, and shafts.
• The ability to diagnose and resolve mechanical, electrical, and other technical issues quickly and effectively, pinpointing the root cause of malfunctions.
• A strong understanding of mechanical systems, including gears, bearings, shafts, hydraulics, and pneumatics, for maintaining and repairing equipment.
• Diagnose and repair electrical issues, including familiarity with wiring, control panels, and automation systems.
• Knowledge of hydraulic and pneumatic systems, components and operation with the ability to quickly troubleshoot, identify and repair equipment malfunctions.
• Understand and interpret technical documentation for understanding equipment and procedures.
• Familiarity with PLCs and other software driven control systems used in manufacturing.
• Understanding of Purchase Order process, invoice reconciliation and negotiation
• Ability to perform master scheduling

Physical Requirements

• Must be able to lift, load, and unload parts and materials up to 30 pounds.
• May work in various environments, including manufacturing floors, inspection labs, or cleanrooms.
• May involve standing or sitting for extended periods, lifting/moving objects, and using inspection tools.
• May work varying shifts and overtime as needed.

Preferred Skills and Experience

• Technical studies, Professional studies, or Professional studies for at least 2 years Electro mechanic, electronic or Mechanical Engineer or similar preferred.
• Understanding mechanical drawings and blueprints preferred.
• Basic electronic knowledge.
• Competence in using a wide range of hand and power tools including specialized measuring instruments such as dial calipers, multimeters, micrometers, feeder gauges

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19.  Details can vary by role.

Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

Mandatory Notices

U.S. Export Controls Disclaimer:  In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees
who are nationals from countries currently on embargo or sanctions status.

Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process).  

For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s
start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes. 

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

Preference will be given to qualified candidates who do not reside, or plan to reside, in Alabama, Arkansas, Delaware, Florida, Indiana, Iowa, Louisiana, Maryland, Mississippi, Missouri, Oklahoma, Pennsylvania, South Carolina, or Tennessee.

This position may be filled at a different job level than listed here depending on
business need and/or on the selected candidate’s experience, knowledge and skills.
Compensation will be based primarily on the job level at which the role is filled and the
candidate’s qualifications, consistent with applicable law.

Accommodation & Accessibility Notice:

Intuitive is committed to providing reasonable accommodations to qualified individuals with disabilities. If you require assistance or an accommodation during any part of the application or interview process, please contact People Services at [email protected].

We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target compensation ranges are listed.