At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.

As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible.

Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere. We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.

Passionate people who want to make a difference drive our culture. Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.

Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let's advance the world of minimally invasive care.

Primary Function of Position

The Senior Professional Education Manager will report directly to the Manager or Director for their region. This training professional will collaborate cross-functionally with sales, marketing, and engineering to deliver high impact training for physicians and care teams from a variety of surgical specialties. The Senior Professional Education Manager will be actively involved in the continuous improvement and development of customer training programs.

Essential Job Duties

• Lead one or more clinical or program vertical(s) to develop trainer and surgeon-led training programs for physicians and care teams

  • Identify high volume users and opinion leaders who have the potential to host courses as a Teacher KOL

  • Vet and onboard Teacher KOLs based on capacity, personality, and willingness to be coached

  • Provide feedback to existing Teacher KOLs on delivery, presentation, and lab execution

  • Participate in discussions with commercial counterparts on Teacher KOL selection, society partnership, forecasting and course planning

  • Work with commercial counterparts to create strategy and drive adoption within assigned verticals

  • Create and revise course agendas and obtain regulatory approval

• Participate in new indication planning and launch teams

• Work with their next-level manager to use data to forecast appropriate course mixes within assigned clinical verticals

• Work with Customer Training Support and Customer Training Managers to coordinate events in labs region wide in alignment with forecast

• Execute regional courses for specific sales regions

• Work with commercial team to ensure training courses are utilized effectively to support regional training strategies

• Partner with Key Accounts (US) Implementation Manager(EU) to create training plans to support Accelerated MIS Programs (AMP)

• Create and run reports in Salesforce and Tableau to identify trends and opportunities within assigned clinical vertical(s)

• Attend surgical society events to build relationships with Key Opinion Leaders, high-volume surgeons, and administrators

• Aid in development and evaluate alternate training modalities as necessary

• Liaise with other medical device companies to provide enhanced support and material for Intuitive Surgeon-Led courses

• Conduct training programs for physicians, care teams, residents and fellows at designated training centers and remote centers as needed

• Work with Customer Training team in a creative, dependable, and flexible manner to improve existing training programs

• Provide occasional support for Intuitive’s technology in a hospital operating room

• Develop competency in the following:

  • System Technology

  • System applications

  • OR Efficiency

  • Training Pathway process

  • Training/coaching techniques/methodologies

  • Clinical competency in assigned vertical

• Additional responsibilities:

  • Work with the Manager to onboard and train new Professional Education Managers and ensure a consistent approach to processes within the team

  • Identify and scale new programs or tools that will allow further improvements to existing internal or external processes

  • Collaborate with Professional Education Managers internationally to ensure consistent and standardized programs globally

  • Support the other Professional Education Managers on the team for all complex cross-collaborative events such as, but not limited to, Summit Events

Required Skills and Experience

• 8+ years of experience including 2-5 years of Training/Professional Education experience

• Proven experience training on complex topics and/or technology

• High capacity and excellent problem-solving skills

• Solid organizational skills and ability to operate independently

• Professional work ethic

• Excellent oral and written communication skills

• Strong interpersonal skills

• Ability to travel up to 50%

Required Education and Training

• Bachelor’s degree required preferably in Clinical or Health Sciences, Healthcare   Management, Engineering, Business Administration, Communications or Education

Working Conditions

None

Preferred Skills and Experience

• Medical-device experience preferred

• Knowledge of adult learning principles preferred

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19.  Details can vary by role.

Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

Mandatory Notices

U.S. Export Controls Disclaimer:  In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees
who are nationals from countries currently on embargo or sanctions status.

Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process).  

For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s
start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes. 

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target base compensation ranges are listed.