Since 1940, Dairy Queen® has been one of the world’s best known and loved brands. Based in Minneapolis, MN, International Dairy Queen Inc., (IDQ), is the parent company of American Dairy Queen Corporation. As a leading franchisor, there are more than 7,000 independently owned and operated restaurants in the U.S., Canada and more than 20 countries around the world. IDQ is a subsidiary of Berkshire Hathaway Inc. (Berkshire) which is led by Warren Buffett, the legendary investor and CEO of Berkshire.

Here at IDQ, we create extraordinary Fan experiences every day and we do this through our commitment to hiring and retaining only the best in class talent. We firmly believe that our employees are the catalyst to the success of the company where their initiative, strategic thinking, and entrepreneurial spirit are recognized and rewarded. We're looking for motivated, passionate and dedicated individuals with an inherent need and ambition to go after bigger challenges.

We have an exciting opportunity for a Supply Chain Manager located in Thailand supporting our APAC region.  This role provides supply chain leadership, direction and support to franchisees and DQ team members within the APAC region.  Dairy Queen is currently present in 8 different countries in the Asia Pacific region and is rapidly growing.    Dairy Queen operates in each market through franchisees that manage their respective day-to-day supply chain operations and this role’s primary function will be to offer supply chain support and oversight to these franchisee supply chains.   Primary support activities will include ensuring continuity of supply from regional suppliers, guiding product sourcing for limited time offers, assisting in cost savings opportunities, and developing and defining sourcing & distribution strategies for new countries DQ may enter in Asia Pacific in the future.  

The position plays a critical role in strategic supplier management, risk management, cost optimization, and supply continuity for DQ core products. Develops, manages and maintains an efficient and effective supplier network for APAC markets.   Works closely and collaboratively with cross-functional DQ team members, Franchisees and Vendors respectively

Key Accountabilities:

Meets with and communicates directly with APAC franchisees about supply chain matters. Develops and implements corrective action plans with Suppliers.

Supports flawless execution of APAC Marketing Plan and Calendar and new projects for each country by using DEDVIM Process ensuring new products are ready and available in each country.

Identifies and develops local and regional suppliers that meet local regulation requirements as well as ADQ requirements. Focusing on consolidating volume from all markets to achieve a better collective price for all.

Works closely functionally with APAC DQ teammates in PD, Marketing, FSQR, CSS and Operation’s to deliver regional goals and support the franchisee’s needs, support new market entry and new franchisee.

Supports the DQ product approval process. Ensures stable supply of quality food, packaging and equipment, in a cost-effective manner, to Dairy Queen franchisees in APAC markets.

Education/Experience:

Bachelor’s degree in related field or equivalent experience in lieu of a degree

Must have 6-8 years of working experience in Foodservice sourcing and Supply Chain, knowledge of import/export

Working experience within a franchisor organization is a plus, preferably a Western QSR brand

Skills:

Knowledge and familiarity with the foodservice and distribution/supply industry

Ability to travel up to 20% of time and to work occasionally on evenings and weekends as necessary, with ability to gain visas to travel to a variety of countries

Excellent communicator, has relationship building skills with the ability to create mutually beneficial relationships with and provide excellent customer service to both internal and external clients, sharing information in a timely manner

Able to work independently and a good team player in a diverse environment

Strong ability to multi-task and prioritize multiple projects and requests simultaneously, within an intense, deadline-driven environment

Well-organized with a high attention to detail, accuracy and urgency

Written and conversational fluency in English

Proficient in Microsoft Office and Microsoft Teams

Inclusion & Belonging

We are committed to creating a culture of inclusion and belonging for all who touch DQ. We believe in and commit to fostering a community where employees bring their authentic selves to work, and where we recruit, engage, and retain employees, franchise owners, and suppliers based on qualifications and merit. We strive to maintain an environment where everyone feels welcome.