RESPONSIBILITIES 
 Gathers and documents functional and business requirements and collaborates with other IT staff, project teams and/or vendors to produce desired outputs. 
 Ensure technological needs are met by analyzing and documenting business processes and providing related application configuration and support. 
 Participates in research to determine if solutions to business requirements currently exist within the organization and if not, whether new solutions are feasible.
 Assesses impact to current and future business and technical environments and processes, evaluating upstream and downstream effects of system and reporting changes. 
 Recommends standardized and automated solutions in alignment with IT best practices. 
 Coordinates technological changes, verifying test results, and adhering to technical and business standards compliance. 
 Troubleshoot problems, identify root cause, and evaluate alternative solutions. 
 Works with the business to develop detailed user acceptance test cases and flows, including devising test plans, creating test cases, establishing protocols and appropriate testing environments and coordinated testing. 
 Attends meetings to review end user and tracking and trending issues, workflow problems, system capabilities, monitoring feedback, and potential system enhancement needs. 
 Communicates effectively with stakeholders both verbally and in writing. 

Training and Experience: 
Sufficient education, training, and experience to demonstrate the possession and direct application of the following knowledge and abilities. 

Education Requirement: Bachelor’s Degree in computer science, information systems, business or a closely-related field and 
three (3) years’ experience providing technical and analytical support in information systems and/or business analysis. 

Knowledge Of 
 Managed care / healthcare experience required 
 Business analysis principles and practices (IIBA or similar certification) 
 Business process design and workflow 
 Use of analytical tools (i.e. relationship diagrams, workflow diagrams, swim lane diagrams, use case models, requirements documentation, business cases, etc.) 
 Business case development and quantitative skills 
 Testing methodology and validation 
 Knowledge of information systems and database structure 
 Project management (SDLC) 
 Advance knowledge of MS Office Suite Products (Word, Visio, Excel)

All your information will be kept confidential according to EEO guidelines.