Consumers have massively adopted messaging. Our mission is to make brands conversational.

By combining the best of AI and humans, iAdvize’s conversational platform empowers brands and retailers to elevate their digital experience at scale. The solution has been deployed by over 2,000 brands and retailers (Samsung, Lowe’s, Disney, L’Oreal, Chanel, etc.) to drive online sales, repeat purchases, and cost-savings.

iAdvize is unique in its capacity to deliver at scale rich conversational content with strong emotional value that fuels the brand experience. This content is delivered by a smart mix of in-store associates, brand power users, in-house agents and AI chatbots.

"Making brands conversational" is at the heart of our mission.

A leading player in Europe (over 2,000 customers), iAdvize opened the US market 5 years ago and had since been expanding its business on the North American territory. 

As Technical Customer Success Manager, otherwise called "Customer Solution Expert" at iAdvize, you will be responsible for deploying our solution in our clients' environments (messaging platforms, AI chatbots, third-party channels, etc.). Your role will involve leading deployment projects, organizing, planning, and delivering according to our onboarding process in a digital and tech environment.

Responsibilities:

• Following and mastering the implementation of new features and configuration of the iAdvize solution, providing constant expertise to our clients to help them make the most of our solution.
• Managing multiple KPIs to offer the best strategy to meet our clients' deployment needs.
• Deploying chatbot scenarios in our clients' environments.
• Ensuring project quality by following best practices and project management standards.
• Collaborating in creating training materials, templates, and documented operational practices to achieve greater scalability in the overall delivery process, working closely with the Customer Success team.
• Analyzing simple data to identify areas of improvement, using client and company knowledge to drive change through projects with your team.

You will also have the opportunity to participate in cross-team workshops to contribute and optimize work methods within the Customer Success department.

• Bachelor's degree with at least 1 or 2 years of project management experience, ideally in customer facing roles. 
• Strong interest in technical and implementation aspects.
• Interest in Artificial Intelligence and willingness to work as a junior bot master.
• With our HQ based in France, ability to work in a global team environment.
• Strong interpersonal and communication skills, with a readiness to organize project management meetings with cross-functional teams.
• Knowledge of APIs, HTML/CSS/JAVASCRIPT would be a plus
• Proficient in Google Suite, Excel, Keynote (or PowerPoint), and preferably Tableau or another BI tool.

Overall, a team player mindset is essential to work in collaboration with other Customer Success project managers :)

• ​​​Type of Contract: Permanent contract, full time
• Work location: Boston area (our US offices are based in Boston), of remote from the US. 
• US Employment Visa required. We do not accept F1, J1, M1. We can accept OPT with one-year duration.
• Salary: $55k-$60k depending on experience

All your information will be kept confidential according to EEO guidelines.

For full-time employees, we offer flexible paid time off and paid parental leave, medical plans, dental and vision plans, life insurance, 401(k) savings plans, Quarterly & Annual all-hands meetings, including a company-wide trip to the HQ in Nantes, France.