iAdvize is a conversational platform that enables more than 2,000 brands in 100 countries to bring a combined human experience to IA. We put clients in touch with experts available 24/7, every day thousands of conversations are conducted around the world :)

We have already enabled leading companies to humanize the digital experience of their customers by transforming the traditional buying journey into a conversational experience.

 We Make Brands Conversational. 

We are part of the French Tech 120 (a government-recognized program to support high-growth start-ups with the capacity to become world-class technology leaders). We are also certified "Gartner Cool Vendor", a company that generates value for brands such as Disney, L'Oréal, Nespresso...

On the people side, iAdvize has 200 talents in Nantes (our HQ), Paris (FR), Düsseldorf (DE) and Boston (US).

We are very sensitive to the well being of our employees, many initiatives and projects are carried out each year by our teams to evolve in a work environment conducive to personal and professional development.

Convinced by the major asset that diversity represents in our teams, more than 17 different nationalities and more than 40% of women contribute every day to make iAdvize grow. 

You can find more information and pictures of our HQ on our Welcome to the jungle page: https://www.welcometothejungle.com/fr/companies/iadvize

What’s the opportunity?

The Product Researcher is a highly-autonomous role with endless opportunities to impact iAdvize teams, clients, and product from idea to product launch. You will join a team of passionate product designers and product managers focused on crafting high-quality products that deliver real value to our customers.

Your core mission will be to help Product & Design teams to make evidence-based decisions, using user insights & data. 

Collaborating with Product Managers, Designers, Analysts, Engineers and Marketing, you will kick-off and lead research projects, generate & communicate actionable insights and build customer empathy that will lead to concrete impact on our product strategy.

What will be my missions?

• Have conversations with our customers and transform it into structured and formal research studies that will provide partner teams with meaningful and actionable insights
• Conduct user research studies, from 1:1 interviews with our customers to large-scale surveys and product/customer/market data analyses
• Communicate compelling research insights and recommendations across iAdvize, making them documented & accessible to the whole organization
• Prioritize research actions that will have an impact on customer experience and drive positive business outcomes for iAdvize, knowing how to put aside the nice-to-have
• Empower product teams and others to user research, bringing them closer to the end-user
• Challenge our way of thinking and working, contribute to the improvement of our Product & Research processes and tools in order to help the organization to scale

Who I will work with?

In this role, you will partner with: 

• Anne Pedro, Head of Product Design (ex: UX-Republic)
• Florent Gosselin, CPO (ex: DoYouBuzz, Zlio)

What skills do I need?

• Experience in conducting complex research using mixed methods, being comfortable using quantitative or qualitative research
• Experience in building trusted and efficient relationship with product managers and designers to impact product & research practices
• Excellent communication skills, knowing how to transform complex research insights into compelling & actionable stories
• A great sense of empathy towards users and team members
• Strong analytical skills and a data-driven approach to problem-solving
• High level of autonomy and creativity: rigorous in your methodological approaches, you are pragmatic in setting your priorities and know how to adapt your way of thinking for more impact
• A passion for creating qualitative and impactful products

Bonus points

• Master degree in ergonomics, psychology, sociology, marketing or other human science
• Mastery of tools such as Tableau, Mixpanel, Hotjar, Maze, Figma, Lookback & Product Board
• A strong understanding / experience of SAAS industry
• SQL knowledge
• Understanding of legal context concerning data protection (GDPR…)

Even if you don’t have expertise in all of the qualifications listed above, know that we value new perspectives and backgrounds and encourage you to apply.

• Start date: As soon as possible
• Contract: Permanent contract (CDI)
• Localisation: Nantes (HQ), Full remote possible (the pace of remote depends on your profile)
• Salary: Depends on your profile

We are of course committed to the diversity of our teams, and we practice a policy of non-discrimination.