iAdvize provides the market with a unique platform that uses a blend of AI, human touch and messaging, particularly thanks to the ibbü community. This enables companies to offer an authentic and profitable conversational customer experience at scale. 24/7 assistance is available every day and night, every day of the week.

Being named one of France’s “Next40” is another success for iAdvize’s continued path to scale -having grown an average of 50% per year since our launch. In October 2017, we announced € 32 million of series C funding raised to strengthen our ibbü offering internationally. 20,000 savvy enthusiasts are part of the ibbü community and share their tips and advice on 100 websites around the world. These experts team up with market leaders Such As Leroy Merlin , Cdiscount, The Kooples, TUI or Sennheiser.

As a Customer Success Manager & Customer Experience Advisor you will be the key contact for our clients from the very beginning through their life-time, acting as a trusted advisor.

In a nutshell, your main missions are :

• Establish a strong relationship with our prospects and existing clients
• Guarantee the quality and the optimization of our service to our customers.
• As a background activity, you build and maintain knowledge around our customers’ industries. You understand how their business is transforming, and you identify how iAdvize can address their need for change, leveraging iAdvize case studies.
• You advise our customers, being their trusted expert. You challenge them on their need to transform, leveraging your knowledge of their market and relevant collaterals like market and case studies. You lead the scoping workshop, aiming at designing the conversational strategy transforming their customer experience. You map the brand customer journey, design the solution including iAdvize products, services and ecosystem. You design the value roadmap helping customers ramping up their conversation strategy.

You will report directly to the DACH Country Manager and work closely with the Sales team.

Qualifications

• At least one year experience in SaaS industry
• Experience in pre-sales missions
• Strong business acumen 
• Self-driven and proactive nature
• Excellent communication and interpersonal skills

Additional information

Location: Düsseldorf

Type of Contract: Permanent contract, full time

iAdvize is a conversational marketing platform that allows more than 1,500 brands worldwide to make their customer experience authentic. iAdvize connects customers or prospects in need of advice with experts who are available 24/7 via real-time messaging.

Quick facts about iAdvize:

• 2 000 brands equipped
• 200 employees
• 2 key “labels”: Gartner Cool Vendor and Great Place To Work
• 5 offices: London, Düsseldorf, Boston, Paris, Nantes (headquarters)

As a new talent in our team, you will have a dedicated onboarding for 2 weeks in our Headquarter in Nantes, France. 

iAdvize is committed to promoting diversity among teams and follows a strict non-discrimination recruitment policy.