Situated in Arab, Alabama, Hyco Alabama, LLC is a U.S. manufacturer of telescoping single and double-acting hydraulic cylinders.

The IT Support Technician is the first line of support for users both in the office and manufacturing/production environment. This position will provide support for and maintain in-house devices and computer systems. This includes installing, diagnosing, repairing, maintaining and upgrading hardware and equipment while ensuring optimal workstation performance. With a high level of customer service and sense of urgency, you will respond to work requests in-person throughout the manufacturing plant.

DUTIES AND RESPONSIBILITIES

•    Local IT support for the Alabama plant – 1st level end-user support
•    Operation of local data center (servers and applications)
•    Cooperation with Corporate IT and Implementation of Corporate IT Guidelines
•    Operation of local IT infrastructure (i.e. network, firewalls, switches, phone system, etc.)
•    Assure continuity of the computer system for all system users
•    Install selected software and hardware products
•    Work closely with vendors to ensure continuity of service and purchase of local IT equipment
•    Stay abreast of the latest developments in MIS technology
•    Provide technical assistance and advice to users as needed
•    Maximize opportunities which help HYCO achieve its core objectives.

EDUCATION / EXPERIENCE REQUIRED 

•    Associate degree in Computer Science
•    2+ years of experience as a computer specialist
•    SAP Basic Skills: User Rights Management, ABAP
•    Skills in the Modules PP+QM
•    Customizing Skills in SAP
•    Experience with day to day server operations.

Hyco Alabama makes Equal Employment Opportunity for all candidates a priority. We are committed to providing a workplace free of discrimination, harassment, and retaliation. We are committed to recruit, hire, train, and promote individuals in all job classifications without regard to race, color, religion, age, sex, national origin, disability, veteran status, sexual orientation, or any other legally-protected status. If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation. If you are unable or limited in your ability to submit your resume as a result of your disability, you can request reasonable accommodations by calling 256.586.8152 and requesting the Human Resources Manager.