HPI, LLC, also called HPI, is a limited liability corporation based in Houston, TX specializing in the design and development, engineering, manufacturing, testing, installation, and commissioning of control and monitoring systems for industrial turbo-machinery applications. HPI was named one of the top private companies in Houston by the Houston Chronicle in 2012 and 2013

Our key client in the legal industry is growing like crazy and adding to their team. This company supports Class Action business and operates a call center to handle potential claimant inquiries and claims. The team members for this position are responsible for answering inbound and outbound calls, and processing email, chat, and call-back interactions.

Duties:

• Interact with our customers through inbound chats in a timely manner
• Assist customers in identifying RV's that may fit their needs
• Improve customer experience by supporting and encouraging their decision to participate in the RV community
• Schedule RV sales appointments with our customers to meet with our dealership specialists and track in our CRM
• Assist in maintaining brand consistency by directing customers to brand specific resources
• Constantly achieves established performance goals of the position
• Identify and help solve customer issues quickly and effectively

Requirements:

• A commitment to customer experience and providing the best support for first time and long-time campers
• Ability to think critically and apply logical problem-solving skills
• Strong work ethic, with the ability to act independently, be self-motivated, and work within the context of a larger team-oriented environment
• Strong written skills that lend to clear and concise text-based communication
• PC keyboarding and internet experience needed. Typing speed > 50 WPM
• Ability and desire to learn about the RV & Outdoor industries.
• Past professional experience and accomplished employment history
• Ability to effectively communicate via Zoom, Microsoft Teams, email, live chat etc.
• Adaptable to constantly changing environments
• High school diploma or equivalent and/or 2 + years of customer service and/or 1-2 years related experience.
• Bilingual (Spanish) is a plus.

Full-time associates are offered a comprehensive benefit package including medical, dental, vision, PTO, 401k and more! Part-time associates are offered access to dental & vision coverage!

We are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.