HIREXA Solutions  is a global talent acquisition and executive search company. We work exclusively with some of the most reputed and admired clients across various sectors and geographies.

About the Employer

The employer is a multibillion dollar global IT Services company which specializes in providing IT services, outsourced research and development, infrastructure outsourcing, business process outsourcing (BPO) and business consulting services to many global Fortune 500 clients across various verticals like financial services, retail, transportation, manufacturing, healthcare services, energy and utilities, technology, telecom and media.

• Receive direct client contacts (e.g., via phone, video chat, web portal, email), triage, and provide remote
• client assistance to solve the issue directly if possible
• Talk to client and understand client problem
• Use the knowledge base available to resolve client-reported problems
• Redirect calls to field engineering support if a field support visit is required
• Escalate to remote expert (Tier 3 / “deep dive” team in future model) as required

Language is must: Dutch or Danish or Portuguese or Finnish or Norwegian or Swedish (fluent in any one)