Who is HelloKindred?

HelloKindred are specialists in staffing marketing, creative and technology roles, offering a range of talent solutions that can be delivered on-site, remotely or hybrid.

Our vision is to make work accessible and people’s lives better. We do this by disrupting traditional employment barriers – connecting ambitious talent to flexible opportunities with trusted brands.

Anticipated Contract End Date: March 31, 2027
Work set up: Remote

Our client in the Information Technology and Services industry is looking for an experienced Technical Specialist Architect to establish a clear, agreed understanding of the IT Service Continuity (ITSC) requirements for services on its Critical Business Services (CBS) inventory, and to assess whether current technical architectures and service and support arrangements meet those requirements. This is an assessment and analysis engagement that will inform future remediation and improvement work. The successful candidate will engage with business stakeholders and Arm’s Length Bodies (ALBs), carry out gap analyses and produce prioritised recommendations. Candidates must be eligible for BPSS checks, and the role is engaged on a PAYE basis through an umbrella company.

What you will do:

• Review the existing ITSC tiering assigned to services on the CBS inventory.
• Engage with internal business stakeholders and Arm’s Length Bodies (ALBs) to confirm business continuity and recovery requirements.
• Reconcile discrepancies between documented service tiering, Service Operations Guide (SOG) records and ServiceNow (SNoW) data.
• Complete a structured gap analysis between current recorded ITSC tiering and confirmed business requirements.
• Document the agreed ITSC tiering requirements for each in-scope CBS service.
• Review existing technical architectures for in-scope CBS services and assess their alignment with confirmed ITSC requirements.
• Identify gaps between current technical resilience and required ITSC outcomes.
• Develop high-level recommendations and target architecture options to address the gaps identified.
• Review existing service and support arrangements and assess operational and support capability against confirmed ITSC tiering requirements.
• Identify gaps between current support models and required ITSC service levels, and recommend improved service and support arrangements.
• Produce documented technical, and service and support, gap assessments for each CBS service reviewed.
• Deliver a consolidated set of prioritised recommendations identifying the changes required to meet ITSC requirements.

• Experience in technical architecture, including reviewing existing architectures and developing target architecture options.
• Knowledge of IT Service Continuity (ITSC), service tiering, and business continuity and recovery requirements.
• Experience carrying out structured gap analyses and producing prioritised recommendations.
• Experience assessing service and support models against required service levels.
• Familiarity with ServiceNow.
• Experience engaging with business stakeholders, including Arm’s Length Bodies.

Candidates must be legally authorized to live and work in the country where the position is based, without requiring employer sponsorship.

HelloKindred is committed to fair, transparent, and inclusive hiring practices. We assess candidates based on skills, experience, and role-related requirements.

We appreciate your interest in this opportunity. While we review every application carefully, only candidates selected for an interview will be contacted.

HelloKindred is an equal opportunity employer. We welcome applicants of all backgrounds and do not discriminate on the basis of race, colour, religion, sex, gender identity or expression, sexual orientation, age, national origin, disability, veteran status, or any other protected characteristic under applicable law.