Community Manager - Malaysia
- Full-time
Company Description
We are SEO data-driven content publishing experts. Founded in 2014, Green Park Content was established in San Paolo with offices in London, New York, Jakarta and Singapore. A global brand publisher that plans, builds and powers global content platforms – we enable brands to interact with their audience consistently through digital channels by owning their audience. We create multi-platform content that is relevant, engaging and distributable that would drive business results.
Job Description
· Set and implement social media and communication campaigns to align with marketing strategies
· Provide engaging text, image and video content for social media accounts
· Respond to comments and customer queries in a timely manner
· Monitor and report on feedback and online reviews
· Organize and participate in events to build community and boost brand awareness
· Coordinate with Marketing, PR and Communications teams to ensure brand consistency
· Liaise with Development and Sales departments to stay updated on new products and features
· Build relationships with customers, potential customers, industry professionals and journalists
· Stay up-to-date with digital technology trends
Qualifications
· Proven work experience as a community manager
· Experience launching community initiatives (e.g. building an online forum, launching an ambassador program, creating an event series and writing an email newsletter)
· Ability to identify and track relevant community metrics (e.g. repeat attendance at events)
· Excellent verbal communication skills
· Excellent writing skills
· Hands on experience with social media management for brands
· Ability to interpret website traffic and online customer engagement metrics
· Knowledge of online marketing and marketing channels
· Attention to detail and ability to multitask