FuseFX is an award-winning Visual Effects Studio providing visual effects services for episodic television, feature films, commercials, virtual productions, and VR. Founded in 2006, the company employs 1200+ personnel across ten studio locations and three brands. Our flagship studio is in Los Angeles, CA, with locations in New York City, Vancouver, BC., and Atlanta. Our Montreal, Toronto, and Bogota studios are serviced by FOLKS VFX, who joined FuseFX in 2020. The Adelaide, Australia studio is serviced by Rising Sun Pictures, who joined FuseFX in 2021.

FuseFX has an opening in New York! We 're looking for a talented full-time Desktop Support Technician for the VFX industry.

Responsibilities:

• Workstation Imaging and Software deployment systems maintenance (Windows and Mac)


• Imaging and maintenance of desktop and mobile workstations


• End-user support for production and artists


• Account creation and administration


• Assist with troubleshooting and supporting all hardware and software


• Monitor IT queue for incoming tickets, assist with triage


• Creation and maintenance of documentation


• Assist with moving computers, servers and any other IT hardware

Traits of a Desktop Support Technician:

• 1-2 Years’ experience in an IT support role


• Solid knowledge of Windows Active Directory administration


• Thorough understanding of Windows and MacOS operating systems


• Linux experience is a huge plus


• Good working knowledge of Office365


• Strong knowledge of Microsoft Deployment Toolkit (MDT) and Windows Deployment Services (WDS)


• Scripting experience is a plus (Python, Powershell)


• Extensive knowledge of desktops, laptops, printers, mobile devices, and all peripherals including audio/video devices


• Thorough understanding of Microsoft Windows 10 and MacOS 10.13 and above


• Flexible and available for extended hours when needed

All your information will be kept confidential according to EEO guidelines.

Nothing in this job description restricts the Company’s right to assign or reassign duties and responsibilities to this job at any time. The Company prohibits discrimination in employment against otherwise qualified applicants because of a physical or mental disability and will make reasonable accommodations to enable qualified persons with known disabilities to perform the essential functions of their job consistent with applicable law. The Company will consider qualified applicants with criminal histories in a manner consistent with applicable law.