The Global Technical Support team is diverse, creative, fast-growing team! We provide technical support round the clock. Support Centers are located in Canada and the US. We are looking for engineers who have passion for technology, problem solving and eager to help customers. We thrive providing a great customer experience.

Responsibilities:

• Develop a deep understanding of the company product
• Work directly with customers and partners to provide On Prem and Cloud Support
• Troubleshoot technical issues and accurately document customer issues
• Understand customer systems and configuration, identify problems and recommend solutions
• Communicating promptly to customer inquiries through various channels
• Manage customers' expectations and experience in a way that results in high customer satisfaction

Qualifications:

• Strong logical problem solving abilities, exceptional communication skills, and the ability to work well in a team environment
• Prior experience in a customer-facing role required
• Experience with Linux or Unix systems required
• Bachelor's degree in Engineering or Computer Science or similar degree or equivalent work experience
• Understanding of Java, Python, C++, C or other programming language

All your information will be kept confidential according to EEO guidelines.