Special Ops Manager
- 125 Kingsway, London WC2B 6NH, UK
flatfair is the UK’s fastest growing deposit alternative. Our mission is to make renting more affordable and accessible by offering deposit-free renting to millions of tenants across the UK.
The company was founded only 2 years ago and we are proud of what we have achieved so far:
- We saved tenants millions in tenancy deposit costs
- We partnered with some of the largest property firms globally and are growing sales by more than 50% every month
- We have attracted millions in funding from leading investors
But there’s so much more we want to achieve!
Come and join our dynamic, inspiring team and transform the way people are renting through highly rewarding work in an exciting environment.
Operations is at the heart of everything we do. Your work will be diverse, challenging and highly rewarding as we scale the business across the UK. You’ll be expected to roll your sleeves up and make an impact from day one.
You will play an integral role in helping us scale efficiently
Build out and improve our communications, procedures and policies
Optimize operations through innovation and process development
Own the flatfair help center, FAQs and forum
Aggregate platform feedback and prioritise a pipeline of feature updates whilst collaborating with specialists, engineers, and product team members to develop and deploy features
Help create engaging marketing content on the website and elsewhere
Prioritize and deliver an outstanding customer service experience to flatfair’s tenants, landlords, agencies and strategic partners
Manage customer inquiries by phone, e-mail, and/or live chat
Implement creative ways to improve our customer relationships and increase business growth by starting innovative projects and promoting other flatfair products and services
The ability to think big and do what needs to be done with limited guidance
Exceptional communication skills
Entrepreneurial mindset and a willingness to get your hands dirty
Driven and confident personality, who can keep a cool head in times of crisis
Exceptional organizational skills and attention to detail
In-depth knowledge of Zendesk (macros, triggers, automations, analytics) a plus
Must love providing excellent customer service and going the extra mile
Ability to speak and write in English idiomatically
We offer the following benefits to all our employees (not to mention a fantastic work environment, inspiring colleagues and a ton of fun):
Competitive salary (reviewed every six months)
Flexible working hours
25 days paid annual leave
Weekly team lunch
Open kitchen with complimentary tea, coffee and snacks
Workplace pension scheme
Regular social events
The IT/hardware you need to get the job done
Learning and development allowance for conferences or courses
Dedicated time to contribute to open source
Awesome pet-friendly office in central London
To us, attitude counts just as much as skills... if not more.