Customer Success Manager

  • Aviation House, 125 Kingsway, London, England, gb
  • Full-time

Company Description

flatfair is the UK’s fastest growing deposit alternative. Our mission is to make renting more affordable and accessible by offering deposit-free renting to millions of tenants across the UK, whilst still protecting landlords. Quite simply, we believe that better letting makes for better living.

We’re a young, innovative startup that’s already raised significant investment capital and partnered with the UK's largest independent letting agency, the largest institutional landlord in the UK and the largest multi-family home landlord in the world, but there’s so much more we want to achieve!

Come and join our dynamic, inspiring team and transform the way people are renting through highly rewarding work in an exciting environment.

Job Description

As a Customer Success Manager, you will work closely with our partnered letting agents, tenants and landlords with one primary goal: to build strong & sustainable customer relationships. Your responsibilities will include:

  • Prioritising and delivering outstanding customer service experience to flatfair’s tenants, landlords, agencies and strategic partners.

  • Managing customer inquiries by phone, e-mail, and/or live chat.

  • Collaborating with specialists, engineers, and product team members on new feature development.

  • Implementing creative ways to improve our customer relationships and increase business growth by starting innovative projects and promoting other flatfair products and services.



  • Interest in the property or property tech industry in the UK, sales, customer support, account management, marketing or consulting.

  • Proven ability to multi-task and manage multiple projects at a time while paying strict attention to detail.

  • Ability to speak and write in English idiomatically.

  • Ideally 1 year in customer experience/support/success roles

  • Ideally BA/BS degree or equivalent practical experience.

  • Ideally demonstrated experience troubleshooting or resolving customers queries.

Additional Information


We offer the following benefits to all our employees (not to mention a fantastic work environment, inspiring colleagues and a ton of fun):

  • Stock options

  • Competitive salary (reviewed every six months)

  • Flexible working hours

  • 25 days paid annual leave

  • Weekly team lunch

  • Open kitchen with complimentary tea, coffee and snacks

  • Workplace pension scheme

  • Regular social events

  • The IT/hardware you need to get the job done

  • Learning and development allowance for conferences or courses

  • Dedicated time to contribute to open source

  • Awesome pet-friendly office in central London