Account Manager

  • 125 Kingsway, London WC2B 6NH, UK
  • Full-time

Company Description

flatfair is the UK’s fastest growing deposit alternative. Our mission is to make renting more affordable and accessible by offering deposit-free renting to millions of tenants across the UK, whilst still protecting landlords. Quite simply, we believe that better letting makes for better living.

We’re a young, innovative startup that’s already raised significant investment capital and partnered with the UK's largest independent letting agency, the largest institutional landlord in the UK and the largest multi-family home landlord in the world, but there’s so much more we want to achieve!

Come and join our dynamic, inspiring team and transform the way people are renting through highly rewarding work in an exciting environment.

Job Description

Our Accounts team partners closely with some of the largest landlords and agencies across the UK to develop a new renting experience that puts the tenant at its core. We're uniquely situated to help shape how these companies grow their businesses in the digital age. You will closely work with our commercial director with one primary goal: to help flatfair’s clients meet their ambitious growth targets. You would be expected to help develop new business while sustaining the company’s culture and dynamic working environment.

This role is perfect for someone with account management and operations experience who has a passion to work for a startup with ambitious goals.

What you'll be doing:

  • Acquiring and managing our key accounts to drive distribution and adoption of our products

  • Maintaining and nurturing constructive business relations with stakeholders across our partner’s organisation to ensure continuity of business and consistent achievements of predefined KPIs

  • Helping to define and create key processes by understanding our business methods and our customer needs

  • Helping to acquire, onboard deliver training and service new and existing partners (estate agents & build-to-rent operators)

  • Delivering expert support with a focus on outstanding customer experience

  • Developing and improving process to help the business grow at scale

  • Inputting feedback to tech teams to ensure flatfair is delivering industry leading products

  • Assisting with training of new property partners to make them enthusiastic & knowledgeable about the benefits we bring

  • Handling key accounts to ensure maximum take-up of flatfair products by partner’s landlords and renters by providing constant support & consultation

  • Stepping up to ensure targets are met and processes are improved


  • Ability to speak and write in English fluently and idiomatically
  • Experience in managing complex, multi-stakeholders and service based solutions

  • Preferably a BA/BS degree or equivalent practical experience


Additional Information


We offer the following benefits to all our employees (not to mention a fantastic work environment, inspiring colleagues and a ton of fun):

  • Stock options

  • Competitive salary (reviewed every six months)

  • Flexible working hours

  • 25 days paid annual leave

  • Weekly team lunch

  • Open kitchen with complimentary tea, coffee and snacks

  • Workplace pension scheme

  • Regular social events

  • The IT/hardware you need to get the job done

  • Learning and development allowance for conferences or courses

  • Dedicated time to contribute to open source

  • Awesome pet-friendly office in central London