Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries. 

As an O2C Process Lead, you will join the Global Finance Transformation and Process Excellence team, driving the standardisation, optimisation, and governance of end-to-end Order-to-Cash (O2C) processes across Experian's global operations. Reporting to the Global Process Owner (GPO), you will partner closely with Finance, Global Finance Services (GFS), Technology, and Transformation teams to deliver sustainable process improvements, support strategic change initiatives, and ensure alignment with global standards.

You will act as a key process expert and orchestrator, helping to translate business requirements into scalable process solutions while balancing operational efficiency, control, compliance, and customer outcomes.

You'll have the opportunity to:

• Lead end-to-end O2C process assessments, identifying opportunities for standardisation, automation, control enhancement, and operational efficiency across invoicing, accounts receivable, cash application, collections, and customer master data.
• Translate global process standards into business requirements, process designs, functional documentation, and regional implementation activities while ensuring alignment with approved operating models.
• Partner with Finance, Operations, Technology, and Transformation teams to define requirements, evaluate solutions, support testing, and drive successful delivery of process improvement initiatives.
• Support governance, prioritisation, and demand management activities by assessing business cases, identifying risks and dependencies, and providing recommendations to the Global Process Owner.
• Use process data, operational metrics, and performance insights to monitor adoption, measure outcomes, and identify continuous improvement opportunities across the O2C landscape.

Required Experience

• Significant experience in Order-to-Cash (O2C), Accounts Receivable, Shared Services, Finance Operations, or Global Business Services environments.
• Proven experience leading process improvement, transformation, standardisation, or operational excellence initiatives across multiple regions or business units.
• Experience defining business and functional requirements, process mapping, future-state design, and business readiness activities.
• Strong understanding of financial controls, audit requirements, compliance frameworks, and process governance within finance operations.
• Experience supporting large-scale business change, ERP, finance transformation, or process optimisation programmes.

Technical Requirements

• Deep understanding of end-to-end Order-to-Cash processes, including invoicing, collections, cash application, credit management, and customer master data.
• Experience working with ERP platforms such as SAP, Oracle, Microsoft Dynamics, or equivalent enterprise finance systems.
• Proficiency in process mapping, root-cause analysis, process performance measurement, and continuous improvement methodologies.

Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and Affirmative Action employer. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

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