Order Management - Agent
- Full-time
Company Description
“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
- 15,000 trained professionals
- 250+ locations worldwide
- Fortune 500
- Globally unified systems
Job Description
To ensure that OM customers are served from/in the managing branch; to ensure that the right data is entered in the right place at the right time. Our systems must reflect reality in that they must show the true location of the freight and associated POs.
Major Duties and Responsibilities
- Ensure smooth and timely freight process flow
- Ensure accurate and timely data entry into our operating system
- Track and trace Order Management files
- Ensure timely clearance and delivery of freight to customer for Import shipments
- Ensure documents are sent timely and arrival notices communicated to destination
for Export shipments - Ensure accurate and timely client and vendor billing
- Interact with our customers in arranging their international shipments, meeting
customer service standards. - Meet compliance at all times to regulations. This includes internal policies
and procedures such as Operational Process Standards (OPS) and external
government regulations or customer’s policies / requirements.Understand
department process flow, constantly looking for areas of improved
efficiency - Ensure all customers standard operating procedures are followed and updated in
the SOP - Meet KPI standards, as per the company’s procedures
Qualifications
- 6 months to 1 year related experience and/or training; or equivalent
combination of education and experience - Understanding of ocean documentation process a plus
- Pro-active and strong organizational skills
- Good computer skills (Excel, Word, PowerPoint)
- Hazardous Materials certification (preferred)
- Fluent in English
Qualifications
Skills
Fluent in English
Good Microsoft Office skills (Excel, Word , power point presentation, ..etc)
Pro-active, strong organizational skills
Effective interpersonal skills, abilities to listen , effectively communicate clearly and concisely to obtain positive results.
Behaviors
Self-reflecting and open to feedback
Initiative and ability to work in autonomy
Proven leadership attitude and background
Experience
3-4 years of Industry experience .
Additional Information
Expeditors offers excellent benefits
- Paid Vacation, Holiday, Sick Time
- Health Plan: Medical, Prescription Drug, Dental and Vision
- Life and Long Term Disability Insurance
- 401(k) Retirement Savings Plan (US only)
- Employee Stock Purchase Plan
- Training and Personnel Development Program
This position will require the individual to work Monday - Friday
All your information will be kept confidential according to EEO guidelines.