“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 15,000 trained professionals
• 250+ locations worldwide
• Fortune 500
• Globally unified systems

Scope of position:  To maintain ownership of existing identified house accounts, to improve the level of customer service, while increasing business opportunities.

Major Duties and Responsibilities:

• Strengthen relationships with existing house accounts.

• Penetrate rganizational structure for house accounts and develop relationships at all levels
  beyond main point of contact.

• Understand customers’ business and strategy and our role with the customer.

• Ensure customer satisfaction and follow up.

• Communicate service issues to Department Managers/Supervisors.

• Action items lists maintained and updated weekly for follow up items.

• Identify opportunities and grow business from existing house accounts.

• 10 calls per week. Preliminary schedule due by Monday afternoon. Mondays &
  Fridays are for setup and follow up. Tuesday-Thursday are for calls.

• Assist with collections when needed.

• Manage client profiles - separated out by location.

• Build territory maps showing number of accounts located in each city – update monthly

• Teamsell input & management for significant calls.

• Fluent in EI systems and demos in order to provide technical updated to LAM accounts

• Involve sales and operations at appropriate times.

• Share weekly schedule with all Departments to help coordinate and participate in
  joint account visits.

• Turn major business opportunities and proposals over to Sales and operational issues
  to Ops.

• Management of Business Reviews – goal is to have a minimum of one per account per year

• Continually seek improvement in procedures and services to create more efficient and cost effective operations.

• Assume lead responsibility for the efficient delivery of all local (branch) services.

• Assist, and if needed, spearhead problem resolution for issues outside of local branch.

• Insure that a functioning and agreed upon invoicing - payment process is in place.

• Meet with the local customer to maintain customer information and satisfaction. 

• Be dedicated to the success of Expeditors and the program using ethical business practices, personal commitment, passion & sacrifice, and an obsession with the fundamental details of running the business!

QUALIFICATIONS

• University or equivalent business qualifications

• Minimum 3 years Expeditors or industry experience

• Proven work experience in business development

• Knowledge of Expeditors product and services

• Ability to create/write customer requirements clearly for use by other Expeditor employees

• Knowledge of required Expeditors operating systems

• Proficient in MS Office and CRM software

• Strong presentation skills

• Proven project management skills

• Strong analytics skills

• Ability to perform and meet KPI requirements

• Proven problem solving and interpersonal skills

• Charismatic with an ability to connect

• Saudi Nationals and Expatriates in KSA can apply .

• Expatriate applicant should have valid residence permit ( Iqama ) in KSA with transferable status . Candidate should get necessary release letter from existing employer in Saudi to transfer to Expeditors sponsorship .