At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us!

Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs.  We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve. We are EVERSANA.  

THE POSITION:

The Senior Director, Patient Services Product Management is the leader responsible for defining and managing the Patient Services capabilities and product portfolio. This includes defining existing product offerings, identifying market gaps, and proposing and building new products and solutions to advance the EVERSANA patient services platform and support revenue and earnings growth strategies for the organization. This leader will be a key contributor to the strategic direction of the patient services team, support and foster an environment that encourages team members to share leadership, ownership, responsibility, and accountability to accomplish the key objectives of the EVERSANA organization.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Our employees are tasked with delivering excellent business results through the efforts of their teams.  These results are achieved by:

• Build and lead a team of diverse product managers/owners that develop best in class patient services products and services, analyze ongoing market needs and customer requirements to recommend future products.
• Lead, influence, and partner across the business unit and organization to define the patient services product strategy and oversee the product life cycle process, including identification, assessment, design, and delivery of new offerings, as well as manage existing portfolio enhancements.
• Establish and manage a data driven approach to setting and measuring product goals and performance; manage to product scorecards and line reviews through the establishment of key performance indicators for evaluating product health and growth for all products.
• Stay abreast of market changes, both changes in competitors and competitor offerings, as well as changes in the policy, reimbursement, and regulatory landscape.
• Act as the business unit product expert with respect to overall patient services product portfolio and overall solution capabilities; support the business development process as needed to generated sustainable top line growth and margin.
• Establish regular methods of communication to keep business unit functional leadership, cross functional leadership, and clients informed of plans and progress.
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.
• All other duties as assigned.

Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by an employee with a disability, unless such accommodation would cause an undue hardship for EVERSANA. If reasonable accommodation is needed to perform the essential functions of your job position, please contact Human Resources.

PEOPLE LEADER

People leaders must possess both the skills to effectively accomplish these tasks and the emotional intelligence to do so in alignment with our cultural values.  In addition to the critical management and leadership tasks listed above, this role also includes the following unique responsibilities:

• Responsible for and oversee their respective department.
• Interview, select and supervise the activities of the department staff; communicate interpret and discuss with team the company policies and procedures.
• Determine job objectives, work methods and performance standards; review performance relative to departmental objectives discussion appraisal with each employee and performance; authorize and communicate salary changes, promotions, transfers, discipline, and discharge and administer all other personnel actions.
• Build a culture of accountability and respect, aligned to EVERSANA’s cultural beliefs; recognize team members for their contributions to organizational success.
• Harmonize efforts across business unit, including implementation of metrics that demonstrate progress to EVERSANA key results and business unit goals.
• Effectively present updates to senior leadership team.
• Hire and train staff; coach, develop and mentor direct reports: oversee performance management processes to support organizational, business unit, and personal goals are met; provides consistent feedback for employee development.

EXPECTATIONS OF THE JOB:

• Effectively analyze complex issues/problems and lead/influence individuals and groups in developing and implementing successful resolution tactics. Use highly effective communication and presentation skills to influence behavior, stimulate innovation, promote best practices and drive organizational change.
• Partner with cross functional teams including but not limited to: Market Access, Finance, Pharmacy, Clinical, Operations Support, IT, Quality, Legal and Compliance, and HR support clients and patients.
• Establish appropriate policies and procedures ensuring ongoing compliance with federal, state, and local regulatory requirements, licensure, accreditation standards, internal controls, and client contractual obligations.
• Represent EVERSANA and serve as a spokesperson for Patient Services both internally and externally.
• Support business development initiatives by furnishing input for promotional materials, and participating in prospective client proposals and sales presentations as needed.
• Forecast, create, and manage annual budgets, reviewing monthly and quarterly to ensure achievement of growth and profitability targets. Work with senior management and staff to develop strategic plans. Develop and implement goals, objectives and action plans.
• Travel required: 30-50% travel; primarily to other sites, client sites/meetings and industry conferences.

The above list reflects the general details necessary to describe the expectations of the position and shall not be construed as the only expectations that may be assigned for the position.

An individual in this position must be able to successfully perform the expectations listed above.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:

The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required.

• Bachelor’s Degree
• 15 years of experience; 5 years progressive leadership experience, 10 years product management experience
• Superior leadership skills particularly in cultivating a high-performance team with strong customer focus
• Highly developed time management skills with demonstrated ability to meet deadlines and handle multiple priorities with a high degree of initiative
• Excellent communication skills (written, verbal, and presentation) with ability to interact and influence all levels of management
• 5 years management of pharmaceutical manufacturer services, specialty pharmacy, and/or reimbursement (medical and pharmacy benefit)
• Proficiency in analytics, management by objectives, budget administration, and evaluating the performance of others
• A track record of utilizing tact, diplomacy, good judgment and negotiation skills to achieve mutually beneficial goals for an organization
• Ability to embrace positive conflict and demonstrated ability to resolve negative conflict
• Intellectual curiosity to look at a problem from all sides in order to recognize issues and opportunities, recommend solutions and execute to resolution
• Demonstrated ability to manage, mentor, train and develop employees
• Ability to adapt to a fast paced, dynamic environment, make independent decisions, and maintain confidential information
• Ability to work cross functionally to identify and prioritize company goals
• Proficiency in Microsoft suite of applications
• Proficiency in product and SDLC management tools (Jira, ADO, Aha!, or equivalent)
• Proficiency in Agile project management methodology
• Proficiency in application prototyping via AI tools

PREFERRED QUALIFICATIONS:

• Advanced degree in business or healthcare
• 10 years in healthcare or pharma
• 5 years in project management
• 2 years in technology architecture, engineering, or analytics development

PHYSICAL/MENTAL DEMANDS AND WORKING ENVIRONMENT:

The physical and mental requirements along with the work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position.

Office: While performing the essential functions of this job the employee is frequently required to reach, grasp, stand and/or sit for long periods of time (up to 90% of the shift), walk, talk and hear; occasionally required to lift and/or move up to 25 pounds. The noise level in the work environment is usually moderately quiet, with frequent interruptions and multiple demands.

OUR CULTURAL BELIEFS:

Patient Minded I act with the patient’s best interest in mind.

Client Delight I own every client experience and its impact on results.

Take Action I am empowered and empower others to act now.

Grow Talent I own my development and invest in the development of others. 

Win Together I passionately connect with anyone, anywhere, anytime to achieve results.

Communication Matters I speak up to create transparent, thoughtful and timely dialogue.

Embrace Diversity I create an environment of awareness and respect.

Always Innovate I am bold and creative in everything I do.

Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA.

EVERSANA is committed to providing competitive salaries and benefits for all employees. If this job posting includes a base salary range, it represents the low and high end of the salary range for this position and is not applicable to locations outside of the U.S.  Compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living).  More information about EVERSANA’s benefits package can be found at eversana.com/careers.  EVERSANA reserves the right to modify this base salary range and benefits at any time. 

From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility.

Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for EVERSANA. The policy regarding requests for reasonable accommodations applies to all aspects of the hiring process. If reasonable accommodation is needed to participate in the interview and hiring process, please contact us at [email protected].

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