At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us!

Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs.  We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve. We are EVERSANA.  

THE POSITION:

On a day-to-day basis, this individual will be responsible for administrating and implementing database solutions while providing system operational support, administration, problem resolution, and perform software installations and upgrades on our database systems. The Database Administrator will be expected to exhibit strong troubleshooting techniques while striving to maintain a high level of customer satisfaction. Other duties also include monitoring performance and capacity on our database systems.  

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Our employees are tasked with delivering excellent business results through the efforts of their teams.  These results are achieved by:

• Responsibility for all database technology deployed in the enterprise Including
  • Various versions of Microsoft SQL Server and features including the core database engine, SSRS, SSIS, SSAS, SQL Replication technologies and other modules
  • On premise database instances of SQL Server and MySQL
  • Cloud hosted systems including Azure, AWS, and GCP
  • Perform installations and configurations of RDBMS systems
  • Patching
• Configuration and maintenance of high availability technologies such as SQL replication, failover clusters, and Always-On Availability Groups. 
• Monitor RDBMS platforms for performance, utilization, and capacity. Work with application teams when appropriate to address issues. 
• Manage maintenance plans, backups, and Scheduled jobs. 
• Assist with design, documentation, implementation and maintenance of disaster recovery plans including regular testing 
• Responsible for the RDBMS security model, including using Active Directory-integrated accounts in a multi-forest environment. 
• Responsible for T-SQL query writing and optimization. 
• Responsible for database Architecture. 
• Responsible for advising report writers and their deployment in SSRS and PowerBI or writing reports when needed. 
• Responsible for performing SQL traces and SQL Server Profiler to analyze and troubleshoot problems. 
• Determine the best way to improve performance, whether through hardware purchases, server configuration changes or index and query changes 
• Understanding of software development methodologies, software development lifecycle management, and working in an Agile/SCRUM environment with software development teams, providing consultative advice on database design and query optimization, including indexes. 
• Lead projects which may include additional resources. 
• On-call support for after-hours issues required. Leverage automated alerting to be notified of issues as they happen. Tune alerts to reduce noise. 
• Responds to incoming phone, email or web reported technical issues from internal users related to network, infrastructure, and to assist in troubleshooting database issues as well as application issues which the database may be a contributing factor. 
• Identifies severity and impact and documents details in the Help Desk call tracking system. 
• Performs database monitoring to ensure service level agreements are met and alerts appropriate IT staff and management of any downtime. 
• Works in partnership with all IT teams to find solutions, and/or escalates issues to appropriate IT groups for resolution.   
• Communicates status and updates to end users in a timely and consistent manner. 
• Sets priorities for open issues and escalates issues to the correct department for resolution. 
• Follows through with closure of user issues. 
• Recreates problems in development environments for troubleshooting and resolution when needed. 
• Creates and documents workarounds. 
• Assist in training. 
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.
• All other duties as assigned.

Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by an employee with a disability, unless such accommodation would cause an undue hardship for EVERSANA. If reasonable accommodation is needed to perform the essential functions of your job position, please contact Human Resources.

EXPECTATIONS OF THE JOB:

• Hours – 40 hours per week, 5 days of the week

The above list reflects the general details necessary to describe the expectations of the position and shall not be construed as the only expectations that may be assigned for the position.

An individual in this position must be able to successfully perform the expectations listed above.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:

The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required.

• 10+ years’ experience in database administration in an enterprise environment, preferably across multiple versions of SQL Server using multiple features including SSRS and SSIS. 
• Administrative knowledge of Active Directory security 
• Scripting and automation experience, including SSIS scripting 
• Demonstrated excellent verbal and written communication skills   
• Demonstrated strong customer service and analytic skills   
• Demonstrated ability to think through sets of complex problems, create and implement appropriate solutions   
• Proven ability to establish and maintain effective professional working relationships   
• Ability to think and work independently   
• Ability to adapt and learn in a fast paced, changing environment 
• Administrative experience with Windows Server OS  
• Practical experience in backup technologies that can be used to back up SQL Servers.  
• Experience in Disaster Recovery technologies. 

PREFERRED QUALIFICATIONS:

• 15+ Years of experience preferred spanning more than one environment 
• MongoDB and other non-Microsoft SQL Server database technologies a plus 
• Cloud experience with Azure, AWS, and/or GCP is a plus
• Data Warehousing experience a plus 
• PowerShell scripting and automation experience a plus 

PHYSICAL/MENTAL DEMANDS AND WORKING ENVIRONMENT:

The physical and mental requirements along with the work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position.

Office: While performing the essential functions of this job the employee is frequently required to reach, grasp, stand and/or sit for long periods of time (up to 90% of the shift), walk, talk and hear; occasionally required to lift and/or move up to 25 pounds. The noise level in the work environment is usually moderately quiet, with frequent interruptions and multiple demands.

OUR CULTURAL BELIEFS:

Patient Minded I act with the patient’s best interest in mind.

Client Delight I own every client experience and its impact on results.

Take Action I am empowered and empower others to act now.

Grow Talent I own my development and invest in the development of others. 

Win Together I passionately connect with anyone, anywhere, anytime to achieve results.

Communication Matters I speak up to create transparent, thoughtful and timely dialogue.

Embrace Diversity I create an environment of awareness and respect.

Always Innovate I am bold and creative in everything I do.

Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA.

EVERSANA is committed to providing competitive salaries and benefits for all employees. If this job posting includes a base salary range, it represents the low and high end of the salary range for this position and is not applicable to locations outside of the U.S.  Compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living).  More information about EVERSANA’s benefits package can be found at eversana.com/careers.  EVERSANA reserves the right to modify this base salary range and benefits at any time. 

From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility.

Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for EVERSANA. The policy regarding requests for reasonable accommodations applies to all aspects of the hiring process. If reasonable accommodation is needed to participate in the interview and hiring process, please contact us at [email protected].

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