At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us!

Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs.  We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve. We are EVERSANA.  

THE POSITION:

A Microsoft 365 Operations Engineer is responsible for the administration, optimization, and support of Microsoft 365 services across an organization. This role ensures the reliable, secure, and efficient operation of cloud-based productivity tools such as Exchange Online, SharePoint, Teams, OneDrive, and Intune. The engineer works closely with IT teams and business stakeholders to maintain system health, implement new features, and support digital workplace initiatives.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Our employees are tasked with delivering excellent business results through the efforts of their teams.  These results are achieved by:

Operations & Administration

• Manage and maintain Microsoft 365 services (Exchange Online, SharePoint Online, Teams, OneDrive, Intune, Entra ID).
• Monitor system performance and availability; troubleshoot and resolve issues.
• Administer user accounts, permissions, and licensing.
• Automate routine tasks using PowerShell and Infrastructure as Code (IaC) tools like Terraform.

Security & Compliance

• Implement and enforce security policies, compliance configurations, and data loss prevention strategies.
• Ensure least privilege access, audit logging, and password management.
• Collaborate with security teams to meet organizational standards.

Deployment & Optimization

• Plan and execute rollouts of new Microsoft 365 features and updates.
• Migrate data from legacy or on-premises systems to Microsoft 365.
• Continuously optimize environments through automation and best practices.

Support & Documentation

• Provide 2nd and 3rd level support for Microsoft 365-related issues.
• Create and maintain SOPs, documentation, guides, and checklists.
• Train users and support teams on Microsoft 365 tools and features.

Collaboration & Strategy

• Work with cross-functional teams to align Microsoft 365 solutions with business needs.
• Participate in operations handovers from project teams.
• Stay current with Microsoft 365 updates and industry trends.
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.
• All other duties as assigned.

Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by an employee with a disability, unless such accommodation would cause an undue hardship for EVERSANA. If reasonable accommodation is needed to perform the essential functions of your job position, please contact Human Resources.

EXPECTATIONS OF THE JOB:

• Travel: Less than 10%
• Hours: Monday through Friday, 40 hours per week

The above list reflects the general details necessary to describe the expectations of the position and shall not be construed as the only expectations that may be assigned for the position.

An individual in this position must be able to successfully perform the expectations listed above.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:

The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required.

• Strong experience with Microsoft 365 administration and cloud technologies.
• Proficiency in PowerShell scripting and automation.
• Familiarity with Windows Server, Active Directory, Azure AD, and networking fundamentals.
• Experience with Intune, SharePoint, Teams, and Exchange Online.
• 5 year’s experience in a similar role
• 10 years overall system administration or related experience
• Bachelor's degree in Computer Science, IT, or related field.
• Microsoft certifications (e.g., MS-100, MS-101, or MCSA: Office 365) are preferred.

PHYSICAL/MENTAL DEMANDS AND WORKING ENVIRONMENT:

The physical and mental requirements along with the work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position.

Office: While performing the essential functions of this job the employee is frequently required to reach, grasp, stand and/or sit for long periods of time (up to 90% of the shift), walk, talk and hear; occasionally required to lift and/or move up to 25 pounds. The noise level in the work environment is usually moderately quiet, with frequent interruptions and multiple demands.

OUR CULTURAL BELIEFS:

Patient Minded I act with the patient’s best interest in mind.

Client Delight I own every client experience and its impact on results.

Take Action I am empowered and empower others to act now.

Grow Talent I own my development and invest in the development of others. 

Win Together I passionately connect with anyone, anywhere, anytime to achieve results.

Communication Matters I speak up to create transparent, thoughtful and timely dialogue.

Embrace Diversity I create an environment of awareness and respect.

Always Innovate I am bold and creative in everything I do.

Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA.

EVERSANA is committed to providing competitive salaries and benefits for all employees. If this job posting includes a base salary range, it represents the low and high end of the salary range for this position and is not applicable to locations outside of the U.S.  Compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living).  More information about EVERSANA’s benefits package can be found at eversana.com/careers.  EVERSANA reserves the right to modify this base salary range and benefits at any time. 

From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility.

Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for EVERSANA. The policy regarding requests for reasonable accommodations applies to all aspects of the hiring process. If reasonable accommodation is needed to participate in the interview and hiring process, please contact us at [email protected].

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