Everience is an international consulting group delivering AI-augmented digital services and placing people at the heart of the AI revolution.

With a presence in Europe, Africa, Asia and America, Everience offers its 4,000-strong workforce the most demanding and stimulating environment in which to transform and develop their skills, learning about new AI-based roles and building their future employability.

Through its Symbiotic Academy the group offers a unique hub for training, practical application and exchange where everyone can experiment, learn, and progress in the fields of artificial intelligence and data.

In accordance with its core purpose of orchestrating the symbiotic relationship between humans and AI in the workplace, Everience is making the augmented employee the driving force of a “symbiotic age”, where AI enhances talents and opens up new career opportunities.

About the Role

We are looking for an experienced Production Supervisor, working directly under the Delivery Manager based in France, and located on the client site in Porto to provide on-site operational support. In this role, you will oversee Proximity Support and Service Desk teams operating across multiple countries. You will play a critical part in resource planning, day-to-day production management, skills development, and driving continuous improvement across international L1/L2 technical teams.

🎯 Responsibilities

Proximity Support Team Supervision (International + France)

1. Planning and steering of resources in Portugal and abroad
2. Backlog monitoring, animation, and prioritization
3. Coaching and skills development of L1/L2 technicians, including:

• Scorecard follow-up
• Ticket picking analysis
• Dual interventions monitoring
• Individual and group coaching
• Preparation and facilitation of Technical Committees
• Inventory monitoring, verification, and optimization

Service Desk Team Supervision (Backup role during ramp-up phase)

1. Resource planning
2. Backlog management and daily animation
3. Preparation and facilitation of Technical Committees
4. Skills development for technicians:

• Scorecard
• Picking
• Double listening sessions
• Coaching

🧩 Candidate Profile

• Proven experience in production supervision and technical team coordination (L1/L2)
• Fluent in Portuguese and English (spoken & written)
• Strong ability to manage multicultural, geographically distributed teams
• Excellent communication, prioritization, and crisis-management skills
• Analytical mindset, attention to detail, and operational leadership
• Background in IT, Proximity Support, or Service Desk environments is a strong advantage

• Location: Porto, Portugal
• Freelance

All our positions are open to people with disabilities