Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.

Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.

BU：                           Eurofins Assurance 消费品认证事业部

Dept. :                         Quality, Technical Management & Customer Service

Position Title :            Global Integrity and Quality Manager全球廉政及质量经理

Report to ：                Director of Quality, Technical Management & Customer Service

Position Summary:

Within the Eurofins Assurance division, the main responsibility of the Integrity & Quality Manager is to manage the global integrity compliance program and the quality management system in accordance with the requirements of ISO 17020.

Objectives:

Integrity Management and Governance (Eurofins Assurance)

Responsible for the management of the Code of Ethics program within Eurofins Assurance globally.

Cultivate an environment where all teams respect and adhere to company standards of integrity and ethics by integrating these values into their daily practices.

Actively engage with operations to maintain and evolve the existing processes and procedures of the Code of Ethics management and ensure their implementation.

Key point of contact for any escalation related to integrity and compliance.

Accountable of leading an independent investigation about identified integrity issues in any CPA operating office/team.

Quality Management System and Governance (Eurofins Consumers Product Assurance)

Within the Consumer Product Assurance (CPA), which is an important business line within Eurofins Assurance, the Integrity & Quality Senior Manager will be responsible of the global quality management system and maintain the ISO17020 accreditation.

The Integrity & Quality Senior Manager will provide technical support to operating offices/teams to develop Standard Operating Procedures (SOP) and methodologies to ensure compliance with the client requirements and service delivery objectives.

Beyond technical support, this role will be responsible for maintaining the compendium of Standard Operating Procedures developed in cooperation with the operating groups and consistent with the Groups requirements on a global basis.

This role will oversee and set up the global quality KPIs to measure the service quality and monitor the adherence to the established quality management procedures by operating groups.

Roles and Responsibilities:

➢ Maintain and organize documentation for the Code of Ethics compliance management system

➢Develop and update training materials to support key elements of the Code of Ethics management system

➢ Support operating groups efforts to implement Code of Ethics compliance management system elements

➢ Perform regular internal audits of operating groups performance relative to Code of Ethics compliance management system elements and follow-up on implementation of corrective actions

➢ Lead efforts to investigate, analyze and record complaints and identified integrity issues

Quality Management System and Governance

➢ Participate in the development of quality management system documents including policies and Standard Operating Procedures

➢ Maintain and organize documentation for the quality management system

➢ Develop and update training materials to support key elements of the quality management system

➢ Support operating groups efforts to implement quality management system elements

➢ Initiate and implement quality Continuous Improvement Program (CIP) efforts including developing and reporting results of CIP activities

➢ Perform regular internal audits of operating groups performance relative to quality management system elements and follow-up on implementation of corrective actions

➢ Lead efforts to investigate, analyze and record complaints and identified quality issues

Key Skills & Requirements:

Subject Matter Expert

➢ Significant knowledge of quality management systems; code of ethics compliance; and audit service streams and the demonstrated ability to implement related solutions

➢ General knowledge of risk management, auditing, and process management consulting concepts and the demonstrated ability to implement them

➢ Demonstrated ability to perform internal audits (onsite/remotely) in different countries.

Management/Leadership

➢ Problem solving skills including the ability to lead groups of diverse people through a problem solving process

➢ Effective oral and written communications skills including professional English presentation

➢ Ability to deliver presentations to in-house and client/vendor audiences

➢ Strong skills as a team leader and ability to work well with peers.

➢ Highly developed organizational and interpersonal skills.

➢ Ability to interpret regulations and standards.

➢ Solid training and presentation skills.

➢ Technical aptitude, the ability to quickly assimilate and assess new information and develop plans to capitalize or react to it

Basic Minimum Qualifications (BMQ):

To perform this job successfully, the individual must be able to adequately perform each essential duty. The requirements below are representative of the knowledge, skill or ability required.

Education/Experience (BMQ):

Master’s or advanced degree in Quality Management or a related field of study.

At least 5 years' experience in quality management service and auditing.

Certificates and/or Licenses (BMQ):

ISO 9000 Certification desirable

Ability and/or Skills (BMQ):

• As outlined above

Other Factors:

Must be able to travel to accomplish the duties of the position including international travel. Travel is approximately 15% annually.

Safety Requirements: NA

We support your development! Do you feel you don’t match 100% of the requirements? Don’t hesitate to apply anyway! Eurofins companies are committed to supporting your career development.

We embrace diversity!  As an Equal Opportunity Employer, the Eurofins network of companies believes in strength and innovation through diversity. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.

Sustainability matters to us!  We are well on our way to achieving our objective of carbon neutrality by 2025, through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level, and in addition to their initiatives we count on our dedicated carbon reduction team to help us to achieve this goal!

Find out more on our Careers page: https://careers.eurofins.com/

Company description: Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.

The Eurofins network of companies believes that it is a global leader in food, environment, pharmaceutical and cosmetic product testing and in discovery pharmacology, forensics, advanced material sciences and agroscience contract research services. It is also one of the market leaders in certain testing and laboratory services for genomics, and in the support of clinical studies, as well as in biopharma contract development and manufacturing. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.

In over 37 years, Eurofins has grown from one laboratory in Nantes, France to over 65,000 staff across a decentralised and entrepreneurial network of more than 950 laboratories in over 1,000 companies across 60 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.

In 2024, Eurofins generated total revenues of EUR 6.95 billion, and has been among the best performing stocks in Europe over the past 20 years.