Synopsis

Performs and supervises a wide range of administrative activities or services function including but not limited to office administration, maintain departmental trackers, dashboards, manpower records, and operational reports to provide accurate performance visibility and management oversight. Consolidate information across shifts and teams, monitor delays, findings, and outstanding actions, and ensure timely follow-up, escalation, and reporting to management.

Accountabilities

• Provides end-to-end processing of data and ensures compliance with set standards and procedures
• Receives, analyses and addresses functional enquiries and provides first line of problem resolution within well-defined guidelines and procedures
• Prepares both routine and non-routine reports
• Maintains data and records ensuring proper archiving according to internal procedures and requirements
• Uses a number of software applications to deliver work requirements
• Highlights and suggests possible improvements to processes and procedures
• Liaises with internal and external customers and stakeholders to ensure proper support and business engagement on different activities.
• Leads a small team of admin level staff
• Handles more varied and volume work activities usually involving
• Usually has more frequent internal and external interactions

Education & Experience

• High school plus 3 years work experience or a Bachelor degree with 1 year of relevant experience required.
• Proven hands-on experience in office administration, maintaining operational trackers, dashboards, manpower records, and departmental reporting within a fast-paced operational environment.
• Strong proficiency in Microsoft Office Suite, particularly Excel (data analysis, and reporting), PowerPoint, and other business systems, with the ability to prepare accurate management reports and monitor operational performance.
• Proven ability to manage multiple priorities, coordinate with internal and external stakeholders, maintain records and compliance requirements, drive timely follow-up on actions, and support process improvement initiatives; aviation operations experience is an advantage.

1. Quality, Safety & Compliance Management

• Monitor CAPA actions, audit findings, compliance requirements, certifications, and mandatory training to ensure adherence to internal KPIs, safety standards, and regulatory requirements.
• Support delay investigations, root-cause analysis, compliance follow-ups, and safety awareness initiatives while tracking and escalating overdue actions.

2. People, Administrative & Management Support

• Provide administrative and coordination support to Line Maintenance leadership, including meetings, presentations, communications, reporting, and action tracking.
• Support onboarding, recruitment activities, interviews, assessments, competency approvals, and workforce planning to ensure operational readiness and compliance.

3. Documentation, Process Improvement & Stakeholder Communication

• Maintain and update manuals, SOPs, work instructions, and administrative procedures while supporting periodic reviews and documentation governance.
• Identify and implement improvements to processes, systems, tracking, and reporting, while facilitating effective communication and collaboration across operational teams and support departments.

Etihad Airways is more than the UAE’s national airline - we’re shaping the future of global aviation. From our hub in Abu Dhabi, we connect people across continents and cultures, while driving our “Journey 2030” ambition to double our fleet, expand our network and grow our people for a new era of excellence. Join us and become part of a vision where the world is your workplace and extraordinary experiences take flight.

To learn more visit www.etihad.com

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