Purpose for the role:

Etihad Airways is looking for a results-driven Sales Representative ( Key Account Manager) to lead sales activities for assigned trade and corporate accounts in Malaysia. You will build and manage key business relationships, monitor the market and competitor landscape, and drive revenue in line with Etihad's commercial targets, playing a direct role in the airline's growth and profitability in the region.

What you'll be doing:

• ​​​​​​​Establish, develop and maintain business relationships with assigned and prospective accounts to generate revenue for the organization
• Meet regularly with accounts to communicate new products, services and promotions, and act as a trusted advisor to build long-term partnerships
• Research and analyze competitor, market and industry information to shape the best sales approach and grow Etihad's market share
• Coordinate with global sales enablement on promotional and sales techniques
• Draft and negotiate contractual and commercial agreements in line with company policy
• Represent Etihad at client meetings and external industry events
• Lead strategy for new station/territory development and act as the primary point of contact for GSA partners where applicable
• Lead country or area commercial projects as assigned
• Coach and mentor new Sales Representatives joining the team, including onboarding, training and client visit support
• Execute a structured sales activity plan using available tools, data and insights from Sales Strategy and Planning
• Analyze market potential to identify and convert sales opportunities into revenue
• Maintain accurate and current customer data in Etihad's CRM system

Education & Experience

• Bachelor's degree with a minimum of 4 years of relevant sales experience
• Airline industry sales experience is required
• Strong commercial and analytical skills, with relevant market experience
• Demonstrated ability to lead, coach and mentor team members
• Strong stakeholder management skills across departments, regions and HQ functions
• Ability to represent the country/station, including collecting, structuring and presenting information to varied audiences
• A combination of sales acumen, customer service excellence and industry knowledge to effectively represent the airline and drive revenue growth

Etihad Airways is more than the UAE’s national airline - we’re shaping the future of global aviation. From our hub in Abu Dhabi, we connect people across continents and cultures, while driving our “Journey 2030” ambition to double our fleet, expand our network and grow our people for a new era of excellence. Join us and become part of a vision where the world is your workplace and extraordinary experiences take flight.

To learn more visit www.etihad.com

Recruitment Fraud Alert
Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video/telephone before any formal offer. If you are asked for money, please treat it as fraudulent.