Home Claims Specialist

  • Full-time
  • Working Hours: 37.5 hours per week
  • Salary: Competitive
  • Department: Claims

Company Description

Here at esure, we’re no strangers to change. As one of the industry leaders in the insurance business, striving to become a world class digital insurer, we’re getting ready for more. It’s creating great new opportunities for innovative and talented industry professionals to join us at a pivotal point in our development.

Job Description

Are you passionate about providing an outstanding customer experience? If so, we could have the career opportunity for you…

We have a fantastic opportunity for a Home Claims Specialists to join the team. You will be involved in the entire life cycle of claims for esure and Sheilas’ Wheels Home products, from notification of a claim through to its final settlement.

To ensure we are always there when our customers need us, this position is based on a rotating shift pattern. This will consist of shifts that cover our opening hours between 8am to 8pm Monday - Friday and 9am - 4pm on Saturday’s (including bank holidays).

What you’ll do in this position:

Our mission is simple: to provide the very best service for our customers. And our Home Claims Specialists play a big part in this!

This team provides guidance and assistance to our customers as they effectively process and handle home claims through to their settlement. We handle all incoming claims enquiries in an efficient, sympathetic and responsive way, ensuring that a stellar service is given to customers through regular updates, effective complaint handling and timely resolutions.

Attention to detail is critical within this team. Through accurate establishment of relevant claim details, our Specialists need to ensure that all claims are valid, are covered by the policy and are thoroughly checked for possible fraud indicators.

We are a collaborative team, working closely with the wider business on large losses and subsidence claims, and calling out any suspected fraudulent cases when appropriate.

Qualifications

We would love you to bring:

  • Experience in a front-line customer support role where excellent customer service was at the heart of everything you did
  • A great communicator who is able to provide a great service to everyone
  • Patience and a real desire to solve customer queries to the best outcome for both them and the company
  • An understanding of Home Claims and the Insurance industry would be beneficial but not essential

We’ll help you gain:

  • Ability to work on a range of claims with exposure to larger and more sophisticated claims
  • Knowledge of Legal frameworks (Financial Ombudsman Services ruling and recent case law)
  • Understanding of FCA and Regulatory Compliance
  • Knowledge of Claims Handling procedures and systems
  • Knowledge of fraud indicators and ability to identify suspected fraudulent claims

Additional Information

Why choose us?

This is your opportunity to shape our game-changing journey and be part of something truly special! And to top it off, here are some perks to life at esure…

  • A competitive salary that recognises your skills and potential
  • A bonus scheme that celebrates your contribution to esure’s success
  • Discounts on our insurance products, for you and your family
  • 25 days annual leave, plus 8 flex days to be taken as and when suits you
  • Benefits just for you: our hub – My Benefits Box – is loaded with perks to choose from, so you can build a personal toolkit to support your health, wellbeing, lifestyle, and finances.
  • Grow your career with us: whatever your goals, we’ll support you with hands-on training, mentoring, a LinkedIn Learning licence, access to our exclusive Academies, regular career conversations, and expert partner resources from the likes of Women in Data and Women in Tech.
  • Join our communities: our networks give you the chance to connect, learn and share with like-minded colleagues across the business – for work and play. So, it’s no surprise our people consistently rate ‘making friends at work’ one of the highest scorers in our colleague engagement survey
  • More flexibility for you: we’re a proud supporter of the ABI’s Make Flexible Work campaign and welcome you to ask about the flexibility you need, whether it’s part time, job sharing, or compressed hours. Our hybrid working approach also puts you in the driving seat of how and where you do your best work.
  • Live a healthy lifestyle: we offer lots of support, so you feel like the best version of yourself – like specialist advice through our employee assistance programme, wellbeing classes, access to the My Health Advantage app, our Big Team Challenge, and learning sessions on topics like menopause.
  • A helping hand to do your bit for a greener and safer world: driving good in the world couldn’t be more important to us. That’s why we encourage colleagues to use volunteering days to support their local communities and have lots of initiatives to help you live a greener lifestyle.
  • Everyday appreciation: praise from your colleagues means the world! Our social recognition tool makes it easy to give colleagues the praise they deserve, and you could even be shortlisted for a company-wide ACE Award.

We understand some people may not apply for jobs unless they tick every box. If you are excited about joining us and think you have some of what we are looking for, even if you’re not 100% sure we would love to hear from you.

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