Here at esure, we’re no strangers to change. As one of the industry leaders in the insurance business, striving to become a world class digital insurer, we’re getting ready for more. It’s creating great new opportunities for innovative and talented industry professionals to join us at a pivotal point in our development.

We are seeking an experienced IT Service Management expert who has exposure to modern service delivery practices. We need someone to play a key role in continuing the development of new ways of working and be involved in the strategy, design, implementation and continuous improvement of IT Service Management activities.

What you will do:

• Lead, coach, and mentor a team of service management professionals ensuring continuous development of the team and inspiring change
• Senior lead on all ITIL principles, embracing DevOps and Agile ways of working
• Work with the Agile Service Lead to define and deliver a road map of initiatives that deliver service excellence
• Lead the service relationship with 3rd party vendors and suppliers through regular service review meetings, taking ownership of the service aspects of these relationships and driving continuous improvement
• Working closely with delivery and engineering teams, facilitate service transition of new products and services into production
• Provide 24/7 incident support management

What we are looking for:

• An individual who has a passion for new and emerging technologies that will improve the service we give customers and colleagues
• Strong people leadership skills and a want to inspire teams and build excitement around transformation and change
• Experience of ITIL SM applied in an Agile model (ITIL Certified preferable); including but not limited to Problem Management and Continual Service Improvement and Change & Release Management
• Experience managing service with 3rd parties – including outsourcers, managed services, PaaS, SaaS and IaaS providers
• Knowledge and experience using modern Service Management Tools

Why choose us?

This is your opportunity to shape our game-changing journey and be part of something truly special! And to top it off, here are some perks to life at esure…

• A competitive salary that recognises your skills and potential
• A bonus scheme that celebrates your contribution to esure’s success
• Discounts on our insurance products, for you and your family
• 25 days annual leave, plus 8 flex days to be taken as and when suits you
• Benefits just for you: our hub – My Benefits Box – is loaded with perks to choose from, so you can build a personal toolkit to support your health, wellbeing, lifestyle, and finances.
• Grow your career with us: whatever your goals, we’ll support you with hands-on training, mentoring, a LinkedIn Learning licence, access to our exclusive Academies, regular career conversations, and expert partner resources from the likes of Women in Data and Women in Tech.
• Join our communities: our networks give you the chance to connect, learn and share with like-minded colleagues across the business – for work and play. So, it’s no surprise our people consistently rate ‘making friends at work’ one of the highest scorers in our colleague engagement survey!
• More flexibility for you: we’re a proud supporter of the ABI’s Make Flexible Work campaign and welcome you to ask about the flexibility you need, whether it’s part time, job sharing, or compressed hours. Our hybrid working approach also puts you in the driving seat of how and where you do your best work.
• Live a healthy lifestyle: we offer lots of support, so you feel like the best version of yourself – like specialist advice through our employee assistance programme, wellbeing classes, access to the My Health Advantage app, our Big Team Challenge, and learning sessions on topics like menopause.
• A helping hand to do your bit for a greener and safer world: driving good in the world couldn’t be more important to us. That’s why we encourage colleagues to use volunteering days to support their local communities and have lots of initiatives to help you live a greener lifestyle.
• Everyday appreciation: praise from your colleagues means the world! Our social recognition tool makes it easy to give colleagues the praise they deserve, and you could even be shortlisted for a company-wide ACE Award.

We understand some people may not apply for jobs unless they tick every box. If you are excited about joining us and think you have some of what we are looking for, even if you’re not 100% sure we would love to hear from you.