We have a fantastic opportunity for a People Services Advisor to join our HR department based in Glasgow. This role can be offered as full time or as a job share.

The Day to Day

• Provide first line professional HR advice and guidance service to support terms and conditions of employment and HR related policies and procedures with a view to resolving first time within an agreed service level
• Responsible for performing timely and accurate preparation of detailed monthly payroll files to the payroll provider, maintaining deadlines and SLAs
• Responsible for answering all payroll, benefit and general HR related queries from colleagues, line managers and HR stakeholders
• First line contact with external payroll and benefit provider on behalf of colleagues and line managers regarding payroll, benefit and general related requests
• Responsible for responding to all queries in the shared mailbox within SLA and with a view to ‘right first time’
• Responsible for ensuring all HR related policies and processes are maintained and published to support additions and changes
• Responsible for ensuring how to guides, how do I guides and other HR related material is up to date and published for colleagues and line managers to self serve
• Support informal/formal meetings to support ER related casework and ensure all paperwork is accurate and in line with regulatory practices
• Provide clear advice and guidance on occupational health referrals, absence management issues and return to work cases to leaders
• Operates and maintains HR systems and processes as a superuser e.g. Resource Link, My Benefits Box, myView
• Gather and provide MI and People data from HR systems in a timely, accurate and easy to understand  way

• Experience of working in a HR Shared Service team
• Expert knowledge of payroll legislation and practice
• Subject matter expertise in all esure related HR policies, guidelines and procedures
• Strong ability to work HR operating systems
• Good generalist knowledge of HR processes and practices including Recruitment, Onboarding, Talent, Employee Relations and Reward
• Strong influence to guide colleagues and line managers on self service, where appropriate
• Strong understanding of GDPR adherence
• Trustworthy with excellent active listening skills
• A pro-active approach to work and problem solving with the ability to spot and deal with issues as they occur
• Ability to work in a fast-paced environment with a ‘one and done’ approach to colleague and line manager queries
• Strong presentation and communication skills with the ability to adapt to all audiences
• Flexible working attitude with the capability of working on own initiative and also as part of a small team

We’d also like to hear if you have…

• Generalist HR experience
• Strong IT skills
• Knowledge of HR systems, databases and data tools
• Qualification in HR or other related field (e.g. HR degree, CIPD

Salary - £28,000+ (DOE), plus up tp 10% annual bonus

• 33 days annual leave (including bank holidays), rising with length of service 
• Hybrid working available
• Holiday buy/sell scheme
• Discounts on cinema vouchers, restaurants, holidays and more…
• Opportunities for career progression
• Refer a friend scheme, up to £1,000
• Employee and family discounts on esure products
• Life Assurance (x3 annual salary)
• Employee Assistance Programme