People Services Advisor
- Full-time
- Working Hours: 35 hours per week
- Salary: Competitive
- Department: HR
Job Description
We have a fantastic opportunity for a People Services Advisor to join our HR department based in Glasgow. This role can be offered as full time or as a job share.
The Day to Day
- Provide first line professional HR advice and guidance service to support terms and conditions of employment and HR related policies and procedures with a view to resolving first time within an agreed service level
- Responsible for performing timely and accurate preparation of detailed monthly payroll files to the payroll provider, maintaining deadlines and SLAs
- Responsible for answering all payroll, benefit and general HR related queries from colleagues, line managers and HR stakeholders
- First line contact with external payroll and benefit provider on behalf of colleagues and line managers regarding payroll, benefit and general related requests
- Responsible for responding to all queries in the shared mailbox within SLA and with a view to ‘right first time’
- Responsible for ensuring all HR related policies and processes are maintained and published to support additions and changes
- Responsible for ensuring how to guides, how do I guides and other HR related material is up to date and published for colleagues and line managers to self serve
- Support informal/formal meetings to support ER related casework and ensure all paperwork is accurate and in line with regulatory practices
- Provide clear advice and guidance on occupational health referrals, absence management issues and return to work cases to leaders
- Operates and maintains HR systems and processes as a superuser e.g. Resource Link, My Benefits Box, myView
- Gather and provide MI and People data from HR systems in a timely, accurate and easy to understand way
Qualifications
- Experience of working in a HR Shared Service team
- Expert knowledge of payroll legislation and practice
- Subject matter expertise in all esure related HR policies, guidelines and procedures
- Strong ability to work HR operating systems
- Good generalist knowledge of HR processes and practices including Recruitment, Onboarding, Talent, Employee Relations and Reward
- Strong influence to guide colleagues and line managers on self service, where appropriate
- Strong understanding of GDPR adherence
- Trustworthy with excellent active listening skills
- A pro-active approach to work and problem solving with the ability to spot and deal with issues as they occur
- Ability to work in a fast-paced environment with a ‘one and done’ approach to colleague and line manager queries
- Strong presentation and communication skills with the ability to adapt to all audiences
- Flexible working attitude with the capability of working on own initiative and also as part of a small team
We’d also like to hear if you have…
- Generalist HR experience
- Strong IT skills
- Knowledge of HR systems, databases and data tools
- Qualification in HR or other related field (e.g. HR degree, CIPD
Additional Information
Salary - £28,000+ (DOE), plus up tp 10% annual bonus
- 33 days annual leave (including bank holidays), rising with length of service
- Hybrid working available
- Holiday buy/sell scheme
- Discounts on cinema vouchers, restaurants, holidays and more…
- Opportunities for career progression
- Refer a friend scheme, up to £1,000
- Employee and family discounts on esure products
- Life Assurance (x3 annual salary)
- Employee Assistance Programme