We have a fantastic opportunity for a number of  Recoveries Specialists to join our Recoveries department, on a full-time permanent basis. This is a hybrid role, you will be expected to be in our Manchester office 2 days per week and the remainder working from home.

Our Recoveries Specialists are responsible for tracking, tracing and recovering the company’s outlay owed to them by the Third Party and/or their insurance company.

Responsibilities

• Ensure the best possible settlement is achieved effectively by making decisions on whether to pursue or abandon a recovery, whilst always considering economics.
• Handle all enquiries as if it were the first call of the day. Be professional and courteous at all times
• Provide updates on claims whilst managing the customer’s expectations. Drive the claim forward to settlement at all times.
• Ensure the claim is chased at every opportunity in order to reach the best settlement efficiently and expedientl

• Ideally at least 6 months’ general claims insurance experience (not essential).
• Previous experience in a customer-facing role including demonstrable evidence of providing high standards of customer care are essential.
• Front line customer support in a target driven role.
• Computer skills (including the Internet).

Hours - Monday to Friday between 8am-5pm, hybrid working available

Salary - up to £23,000 plus up to 5% annual bonus

• 33 days annual leave (including bank holidays), rising with length of service 
• Holiday buy/sell scheme
• Discounts on cinema vouchers, restaurants, holidays and more…
• Opportunities for career progression
• Refer a friend scheme, up to £1,000
• Employee and family discounts on esure products
• Life Assurance (x3 annual salary)
• Employee Assistance Programme