Here at esure, we’re no strangers to change. As one of the industry leaders in the insurance business, striving to become a world class digital insurer, we’re getting ready for more. It’s creating great new opportunities for innovative and talented industry professionals to join us at a pivotal point in our development.

It’s an opportunity you simply don’t want to miss. You can expect our investment in you to include a highly competitive package, career and development opportunities and flexible benefits built around you and your lifestyle.

We are currently recruiting for an Application Support Engineer on a 12 month fixed term contract! As part of the Business Application Support team you will support the core policy and claims Insurance platform and batch processing system.

What you will do:

• Resolve incidents and problems and provide appropriate timely escalations to ensure minimum customer impact
• Define, develop and deploy system monitoring requirements. Improve the system reliability via predictive analysis
• Design, develop, deploy, and improve automation to optimally manage the platform infrastructure.
• Define, optimise and support batch schedules and job execution
• Working with end users, business and product owners, SRE, DevOps and DBA teams to resolve incidents and improve processes.

What we are looking for:

• In depth knowledge of PLSQL and SQL.
• Comfortably operate in a Unix environment with understanding of shell scripts.
• Experience providing Production Operations support (in a 24x7x365 web based and contact centre environment is useful)
• Skilled in diagnosing and solving complex problems and providing detailed technical analysis

Any experience with the following technologies is a bonus:

• Experience with Batch Processing tools, preferably Tivoli Workload Scheduler
• Good understanding of CI/CD tools and processes including GIT and Jenkins
• Experience or exposure to additional coding tools such as Apex
• Exposure with AWS services (EC2, S3, RDS, Lambdas, Terraform)

What we will offer you in return:

• A competitive salary that recognises your skills, experience and potential
• 25 days annual leave plus 8 flex days (equivalent to bank holidays to be taken as and when suits you)
• Flexible benefits platform - choose the benefits that suit you and your lifestyle
• Bonus scheme
• Flexible / hybrid working model
• Staff discount on our products

We welcome you to ask about the flexibility you need. This might be part-time, job share or compressed hours for example. Anyone who applies for a role can ask about flexibility at interview. In return, we will explore what is possible for the role.

We understand some people may not apply for jobs unless they tick every box. If you are excited about joining us and think you have some of what we are looking for, even if you’re not 100% sure we would love to hear from you.