We have a great opportunity for a Motor Investigator to join our Claims Fraud team on a permanent basis

The successful candidate will be responsible for investigating and resolving a caseload of suspected fraudulent claims in order to achieve a speedy and cost efficient conclusion, including the recovery of paid away claims. Resulting in minimal financial loss to the company.

The Day to Day

• Customer claims management from FNOL through to validation for all theft unrecovered and recovered burnt out claims
• Managing incoming claims via Online FNOL for theft unrecovered/theft recovered burnt out cases. Setting up initial claim and arranging Digilog appointment.
• Indemnity investigations for fraud referrals and all theft unrecovered/recovered burnt out cases with support from Experts.
• Demonstration of fraud investigation techniques managing own caseload proactively ensuring detailed and accurate case notes meeting SLAs
• Interpret matches from SIRA fraud detection system

• Proven claims handling experience in a personal lines environment
• Working knowledge of the internet and Insurance/Financial service databases
• Working knowledge of legal aspect of asset recovery
• Good communication, organisational and negotiation skills.
• Self-motivated and able to work as part of team.
• An intermediate level of computer literacy
• Good understanding GDPR

Salary - £22,000 plus up to 5% annual bonus

Benefits

• 33 days annual leave (including bank holidays), rising with length of service 
• Holiday buy/sell scheme
• Hybrid working
• City Centre office location with great facilities, including a games room
• Discounts on cinema vouchers, restaurants, holidays and more…
• Opportunities for career progression
• Refer a friend scheme, up to £1,000
• Employee and family discounts on esure products
• Life Assurance (x3 annual salary)
• Employee Assistance Programme