We have a great opportunity for a Motor Investigator to join our Claims Fraud team on a permanent basis

The successful candidate will be responsible for investigating and resolving a caseload of suspected fraudulent claims in order to achieve a speedy and cost efficient conclusion, including the recovery of paid away claims. Resulting in minimal financial loss to the company.

The Day to Day

• Customer claims management from FNOL through to validation for all theft unrecovered and recovered burnt out claims
• Managing incoming claims via Online FNOL for theft unrecovered/theft recovered burnt out cases. Setting up initial claim and arranging Digilog appointment.
• Indemnity investigations for fraud referrals and all theft unrecovered/recovered burnt out cases with support from Experts.
• Demonstration of fraud investigation techniques managing own caseload proactively ensuring detailed and accurate case notes meeting SLAs
• Interpret matches from SIRA fraud detection system

• Proven claims handling experience in a personal lines environment
• Working knowledge of the internet and Insurance/Financial service databases
• Working knowledge of legal aspect of asset recovery
• Good communication, organisational and negotiation skills.
• Self-motivated and able to work as part of team.
• An intermediate level of computer literacy
• Good understanding GDPR

Salary - £22,000 plus up to 5% annual bonus

Benefits

• 33 days annual leave (including bank holidays), rising with length of service 
• Holiday buy/sell scheme
• Hybrid working
• City Centre office location with great facilities, including a games room
• Discounts on cinema vouchers, restaurants, holidays and more…
• Opportunities for career progression
• Refer a friend scheme, up to £1,000
• Employee and family discounts on esure products
• Life Assurance (x3 annual salary)
• Employee Assistance Programme

We welcome you to ask about the flexibility you need. This might be part-time, job share or compressed hours for example. Anyone who applies for a role can ask about flexibility at interview. In return, we will explore what is possible for the role.

We understand some people may not apply for jobs unless they tick every box. If you are excited about joining us and think you have some of what we are looking for, even if you’re not 100% sure we would love to hear from you.