Engineering Services Manager
- Full-time
- Working Hours: 35 hours per week
- Salary: Competitive
- Department: Claims
Job Description
esure has a fantastic opportunity for an Engineering Services Manager to join our Engineering Services department. This is a full-time permanent position and can be based from our Glasgow or Manchester office (hybrid workign available).
Responsibilities
Leadership
- To lead and oversee c. 52 FTE, role modelling a positive, collaborative, can do culture
- Coach, mentor and develop future talent
- Lead and drive improved performance, utilising root cause analysis of customer feedback, colleague feedback and supplier feedback
- Build and develop influence in discussions / strategies for change in the external environment with external bodies e.g.Thatcham;
- Set targets and objectives, which are relevant to esure’s strategic and operational goals
Management
- To manage the in-house engineering team in Manchester & Glasgow up to agreed headcount budgets
- Responsible for the leadership and motivation of the ESD Team Leaders and operational teams
- Be responsible for establishing and managing an in-house engineering function and departmental processes, ensuring that service levels are adhered to and costs are managed;
- Identify training needs amongst the team, ensuring they have the resources to keep informed of all new repairing techniques and procedures
- Coordinate regular audits of the team’s work, providing feedback to senior managers
- Review internal processes to ensure the department is delivering best practice
COMMUNICATIONS AND REPORTING:
- Liaise regularly with other claims department managers, to ensure you are always aware of activity within other teams and sharing ESD’s activities
- Build and maintain effective relationships with key stakeholders (internal and external) breaking down boundaries within the organisation, ensuring meaningful engagement and that the focus on the customer is consistent
- Host regular department meetings, conveying department results, Peakon feedback and actions, business results, team successes and recognition
OPERATIONS & CONTROLS:
- Responsible for agreeing with Head of department, annual operational & indemnity target for Motor AD claims
- Ensure the implementation of the operational expenses budget for ESD is not exceeded
- Ensure effective training, controls and checks are in place to protect esure’s reputation and esure’s customers
- Accountable for responding to the department’s audit and reviews, completing action planning and implementation of any new control measures
Qualifications
- Extensive knowledge of the motor vehicle repair industry and motor insurance sector
- Essential to have knowledge and experience in a Motor Engineering leadership role
- A strong understanding of collaborative, supplier relationship management with motor repair, motor salvage and motor engineering suppliers
- Excellent people management and leadership skills;
- Strong time management and organisational skills, with the ability to plan, prioritise and delegate to deliver esure’s business objectives;
- Expert knowledge of the latest vehicle repair and estimating methods (Audatex, Thatcham)
- Confident at negotiating and managing conflict at all levels, both internally and externally;
- Champion of change, with the ability to bring people along with them on the change journey;
- Strong experience of delivering excellent customer service through continuous improvement
Additional Information
What we will offer you in return
- 25 days annual leave, plus 8 flex days to be taken as and when suits you
- Up to 10% annual bonus (profit share)
- Holiday buy/sell scheme
- Discounts on cinema vouchers, restaurants, holidays and more…
- Opportunities for career progression
- Refer a friend scheme, up to £1,000
- Employee and family discounts on esure products
- Life Assurance (x3 annual salary)
- Employee Assistance Programme