esure has a fantastic opportunity for an Engineering Services Manager to join our Engineering Services department. This is a full-time permanent position and can be based from our Glasgow or Manchester office (hybrid working available).

Responsibilities

Leadership

• To lead and oversee c. 52 FTE, role modelling a positive, collaborative, can do culture
• Coach, mentor and develop future talent
• Lead and drive improved performance, utilising root cause analysis of customer feedback, colleague feedback and supplier feedback
• Build and develop influence in discussions / strategies for change in the external environment with external bodies e.g.Thatcham;
• Set targets and objectives, which are relevant to esure’s strategic and operational goals

 Management

• To manage the in-house engineering team in Manchester & Glasgow up to agreed headcount budgets
• Responsible for the leadership and motivation of the ESD Team Leaders and operational teams
• Be responsible for establishing and managing an in-house engineering function and departmental processes, ensuring that service levels are adhered to and costs are managed;
• Identify training needs amongst the team, ensuring they have the resources to keep informed of all new repairing techniques and procedures
• Coordinate regular audits of the team’s work, providing feedback to senior managers
• Review internal processes to ensure the department is delivering best practice

COMMUNICATIONS AND REPORTING:

• Liaise regularly with other claims department managers, to ensure you are always aware of activity within other teams and sharing ESD’s activities
• Build and maintain effective relationships with key stakeholders (internal and external) breaking down boundaries within the organisation, ensuring meaningful engagement and that the focus on the customer is consistent
• Host regular department meetings, conveying department results, Peakon feedback and actions, business results, team successes and recognition

 OPERATIONS & CONTROLS:

• Responsible for agreeing with Head of department, annual operational & indemnity target for Motor AD claims
• Ensure the implementation of the operational expenses budget for ESD is not exceeded
• Ensure effective training, controls and checks are in place to protect esure’s reputation and esure’s customers
• Accountable for responding to the department’s audit and reviews, completing action planning and implementation of any new control measures

• Extensive knowledge of the motor vehicle repair industry and motor insurance sector
• Essential to have knowledge and experience in a Motor Engineering leadership role
• A strong understanding of collaborative, supplier relationship management with motor repair, motor salvage and motor engineering suppliers
• Excellent people management and leadership skills;
• Strong time management and organisational skills, with the ability to plan, prioritise and delegate to deliver esure’s business objectives;
• Expert knowledge of the latest vehicle repair and estimating methods (Audatex, Thatcham)
• Confident at negotiating and managing conflict at all levels, both internally and externally;
• Champion of change, with the ability to bring people along with them on the change journey;
• Strong experience of delivering excellent customer service through continuous improvement

• 25 days annual leave, plus 8 flex days to be taken as and when suits you)
• Up to 10% annual bonus (based on company profit)
• Holiday buy/sell scheme
• Discounts on cinema vouchers, restaurants, holidays and more…
• Opportunities for career progression
• Refer a friend scheme, up to £1,000
• Employee and family discounts on esure products
• Life Assurance (x3 annual salary)
• Employee Assistance Programme