esure is embarking on a journey to fixing the insurance market for the good of our customers, people and community.

esure has a fantastic opportunity for an Engineering Services Motor Engineer to join the Engineering Services department on a full-time permanent basis.

The role can be based from either our Manchester or Glasgow office, hybrid working available.

Responsibilities

• Handle and process more complex repair assessments / valuations up to £20,000 and customer complaints / enquiries ensuring they are authorised professionally and efficiently within esure philosophy and agreed timescales, paying attention to cost control. Authorises body (including structural / chassis) and mechanical damage to agreed handling limits. 
• Assist the Technical Engineer and ESD Team Leader with team tasks and priorities. 
• Deputise for the Technical Engineer and ESD Team Leader. 
• Act as a referral point for Engineering Services Settlement Specialists and colleagues from the wider claim’s teams. 
• Answer all incoming call enquiries in an efficient, expedient and customer focused way, ensuring that the customer receives a professional service at all times. 
• Resolve complex complaints from customers 

• In depth motor trade knowledge in a body repair / mechanical environment. 
• Understanding of Thatcham principles and methods. 
• Demonstrates evidence of providing high standards of customer care in roles such as Estimator or in-house engineer with an insurance company. 
• Audatex knowledge/awareness of other estimating systems. 

Salary - competitive plus up to 10% annual bonus

What we will offer you in return:

• 33 days annual leave (including bank holidays), rising with length of service
• Holiday buy/sell scheme
• Employee discounts on esure products
• Contributory Pension
• Discounts on restaurants, cinemas, holidays and more..
• Life Assurance
• Employee Assistance Programme

We welcome you to ask about the flexibility you need. This might be part-time, job share or compressed hours for example. Anyone who applies for a role can ask about flexibility at interview. In return, we will explore what is possible for the role.

We understand some people may not apply for jobs unless they tick every box. If you are excited about joining us and think you have some of what we are looking for, even if you’re not 100% sure we would love to hear from you.