Here at esure Group, we’re no strangers to change. As one of the industry leaders in the insurance business, striving to become a world class digital insurer, we’re getting ready for more. It’s creating great new opportunities for innovative and talented industry professionals to join us at a pivotal point in our development.

We are currently recruiting for a UX Researcher to join us on a permanent basis. You will play a key part in developing our customer insight capability and assist in the design of products that are useful, useable and desirable.

What you will do:

• Use research strategy to support data-driven decisions and insight for product development
• Ensure that the customer and user needs are at the heart of everything we do, in order to design market-leading experiences that deliver value for both the customer and the business
• Collaborate across development, design, and marketing teams to evaluate current and upcoming user research needs that help to improve product definition and drive business goals
• Work closely with product teams to identify research objectives
• Work with UX, UI and data analyst team members to inform the direction, evaluation and creation of prototypes to be validated through your testing strategy
• Present data driven research findings to a variety of audiences
• Inspire and advocate UX and CX across all customer journeys
• Champion change and challenge current processes to improve ways of working and efficiency

What we are looking for:

• Significant UX Research experience within agile development teams
• Significant experience in statistical analysis, qualitative analysis and quantitative analysis
• A strong comprehension of the strengths and limitations of the different research methods
• Creativity and innovation
• Effective problem solving ability even under short notice
• Enthusiasm for design and technology
• Experience of using prototype software tools
• Excellent organisation skills with proven ability to manage multiple concurrent projects
• Ability to adapt to changes in project priorities
• The ability to clearly articulate research, findings and recommendations to a variety of stakeholders across the business

What we will offer you in return:

• A competitive salary that recognises your skills, experience and potential
• 25 days annual leave plus 8 flex days (equivalent to bank holidays to be taken as and when suits you)
• Bonus scheme
• Flexible working – including hybrid working post Covid19
• Staff discount on our products
• Private medical cover for eligible colleagues

We welcome you to ask about the flexibility you need. This might be part-time, job share or compressed hours for example. Anyone who applies for a role can ask about flexibility at interview. In return, we will explore what is possible for the role.

We understand some people may not apply for jobs unless they tick every box. If you are excited about joining us and think you have some of what we are looking for, even if you’re not 100% sure we would love to hear from you.