Fraud Investigator (Motor)

  • Quay St, Manchester M3, UK
  • Full-time
  • Salary: Competitive
  • Department: Claims
  • Working Hours: 37.5

Company Description

Here at esure, we’re no strangers to change. As one of the industry leaders in the insurance business, striving to become a world class digital insurer, we’re getting ready for more. It’s creating great new opportunities for innovative and talented industry professionals to join us at a pivotal point in our development.

It’s an opportunity you simply don’t want to miss. You can expect our investment in you to include a highly competitive package, career and development opportunities and flexible benefits built around you and your lifestyle.

Job Description

As a Fraud Investigator you will be investigating and resolve a caseload of suspected fraudulent claims in order to achieve a speedy and cost efficient conclusion, including the recovery of paid away claims. Resulting in minimal financial loss to the company

To assess fraud referrals from multiple sources including automated detection systems, intelligence alerts and escalated claims from various claim teams.


 Proven claims handling experience in a personal lines environment

An intermediate level of computer literacy

Good understanding GDPR

The ability to identify links and patterns emerging of claims involving specific companies/people

Working knowledge of the internet and Insurance/Financial service databases

Working knowledge of legal aspect of asset recovery

Working knowledge of cognitive/conversation management or completion of certificate in Advanced Validation Solutions

Good communication, organisational and negotiation skills.

Self-motivated and able to work as part of team.


    Additional Information

    What we will offer you in return:

    • 25 days holiday plus bank holidays 
    • 25% discount on esure & Sheila’s Wheels insurance (10% for immediate family) or a guarantee to beat any other insurer’s renewal quote on both home and car insurance 
    • 15% Discount on esure and Sheila’s Wheels Travel Insurance
    • Discretional annual bonus 
    • Flu Jabs and Eye Care - Free flu jabs every winter, free eye tests every two years and £50 towards VDU glasses

    Hybrid Working 

    Full Time Permanent Contract

    Office Location Manchester 

    In light of the current Covid-19 pandemic, we want to emphasise to all applicants that the safety and wellbeing of our candidates and colleagues is esure Group’s number one priority. All interviews will be conducted remotely via a video conference platform to ensure that everyone involved is adhering to the social distancing guidance.

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