Live Hire Monitor

  • Full-time
  • Working Hours: 37.5 hours per week
  • Salary: Competitive
  • Department: Claims

Company Description

Here at esure, we’re no strangers to change. As one of the industry leaders in the insurance business, striving to become a world class digital insurer, we’re getting ready for more. It’s creating great new opportunities for innovative and talented industry professionals to join us at a pivotal point in our development.

It’s an opportunity you simply don’t want to miss. You can expect our investment in you to include a highly competitive package, career and development opportunities and flexible benefits built around you and your lifestyle.

Job Description

We are currently looking to recruit a Live Hire Monitor for our Claims department in Glasgow. This is a full-time permanent position.

The Live Hire Monitor will be responsible for dealing with claims where hire is identified on claims. The purpose of the role is to reduce Hire costs by liaising with garages and our in-house engineering team.  

The role is primarily concerned with dealing with a variety of repairers and organisations to get updates on the progress of third-party repairs or total loss via the telephone/writing as well as using the verify portal to liaise with applicable credit hire organisations. 

Qualifications

  • Evidence of dealing with negotiating claims costs gained within an accident management, credit hire or insurance company are preferable.
  • Caseload management to ensure claims are progressing in a pro-active manner to reduce hire durations and spend.
  • Influencing and negotiating, in particular objection resolution.
  • Numeracy and literacy to GCSE level (Maths and English - Grade C and above) or equivalent.
  • Computer skills (including the Internet).

Additional Information

Monday to Friday between 8am and 5pm (hybrid working available)

Salary - up to £19,308 plus up to 5% annual bonus

Benefits

  • 33 days annual leave (including bank holidays), rising with length of service
  • Refer a friend scheme, up to £1,000
  • Employee discounts on esure products
  • Opportunities for career progression
  • Life Assurance
  • Employee Assistance Programme
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