Agile Service Lead

  • Castlefield Rd, Reigate RH2, UK
  • Full-time
  • Salary: Competitive
  • Department: IT
  • Working Hours: 35

Company Description

Here at esure, we’re no strangers to change. As one of the industry leaders in the insurance business, striving to become a world class digital insurer, we’re getting ready for more. It’s creating great new opportunities for innovative and talented industry professionals to join us at a pivotal point in our development.

It’s an opportunity you simply don’t want to miss. You can expect our investment in you to include a highly competitive package, career and development opportunities and flexible benefits built around you and your lifestyle.

Job Description

As part of esure Group’s wider IT team, you will be responsible for IT Service Management across in-house agile teams and tech partners in a fast-paced, data-led environment, driving transformation of all aspects of Service and bringing new ways of thinking within a scaled agile environment.

What you will do:

Responsible for all aspects of Service Management, including the Service Desk function, you’ll lead a team of service professionals to work closely with the product squads to deliver agile service processes, with the aim of ensuring

  • Appropriate levels of availability
  • Rapid recovery from failure
  • Resilience management
  • Excellent insight into performance

You’ll work initially with the Tech Leadership Team to re-define the ways of working to support 2-pizza teams who run and build their own products in a lean, agile, DevOps environment where everything runs in the cloud and is consumed as a service.

A major priority will be to ensure smooth delivery of new services being introduced as part of our transformation programme, and you will be equally focussed on service management of the portfolio of existing applications and platforms that support customer and colleague journeys in addition to the entire esure business operations.


What we would love you to bring:

We’re looking for someone to re-think what Service Management means in a modern, scaled agile business, taking a zero-based approach to designing new org structures, processes, ways of working and tooling to deliver maximum value in a lean way.

You’ll thrive on transforming and disrupting, to create the ultimate service management capabilities driving maximum value and eliminating waste.

You’ll have seen the limitations of a traditional pure ITIL approach and recognise how to adapt things to enable a scaled agile business to ensure the right mixture of velocity and quality, all whilst meeting regulatory needs.

Additional Information

What we will offer you in return:

  • A competitive salary that recognises your skills, experience, and potential
  • 25 days annual leave plus 8 flex days (equivalent to bank holidays to be taken as and when suits you)
  • Bonus scheme
  • Flexible working – including hybrid working post Covid19
  • Staff discount on our products
  • Private medical cover for eligible colleagues

At esure, we are committed to promoting equity, inclusion and diversity. We celebrate and nurture our diversity because it makes strong business sense and because it’s the right thing to do. We are passionate about making everyone feel welcome, included and comfortable bringing their whole self to work every day.

esure cares for our people, our customers, our society and our planet. We aim to ensure all colleagues and job applicants are given equal opportunity and our company is truly representative of all sections of society and our customers. esure is an inclusive environment which provides everyone the support they need to feel included, thrive, grow, meet their goals and have some fun.

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