We have a fantastic opportunity for a number of Recoveries Specialists to join our Recoveries department, on a full-time permanent basis.

Our Recoveries Specialists are responsible for tracking, tracing and recovering the Company’s outlay owed to them by the Third Party and/or their insurance company.

Responsibilities

• Ensure the best possible settlement is achieved effectively by making decisions on whether to pursue or abandon a recovery, whilst always considering economics.
• Handle all enquiries as if it were the first call of the day. Be professional and courteous at all times
• Provide updates on claims whilst managing the customer’s expectations. Drive the claim forward to settlement at all times.
• Ensure the claim is chased at every opportunity in order to reach the best settlement efficiently and expedientl

• Ideally at least two years’ general claims insurance experience.
• Previous experience in a customer-facing role including demonstrable evidence of providing high standards of customer care are essential.
• Front line customer support in a target driven role.
• Computer skills (including the Internet).
• Knowledge of Claims processes and systems.
• Awareness of fraud indicators.

Salary - competitive plus up to 5% annual bonus

Benefits

• 33 days annual leave (including bank holidays), rising with length of service
• Festive Bonus
• Refer a friend scheme, up to £1,000
• Employee discounts on esure products
• Opportunities for career progression
• Contributory Pension
• Life Assurance
• Long Service Awards
• Employee Assistance Programme