Strategic Planning Analyst

  • Cadogan St, Glasgow G2, UK
  • Full-time
  • Salary: Competitive
  • Department: Operations
  • Working Hours: 35

Company Description

Here at esure, we’re no strangers to change. As one of the industry leaders in the insurance business, striving to become a world class digital insurer, we’re getting ready for more. It’s creating great new opportunities for innovative and talented industry professionals to join us at a pivotal point in our development.

It’s an opportunity you simply don’t want to miss. You can expect our investment in you to include a highly competitive package, career and development opportunities and flexible benefits built around you and your lifestyle.

Job Description

We have a fantastic opportunity for a Strategic Planning Analysts to join our Resource Planning department on a 23 month fixed term contract basis.

The successful candidate will be responsible for providing long term resource plans and forecasts to achieve maximum cost efficiency and support service level attainment


  • Produce accurate mid and long-term workload forecasts and capacity plans to within agreed tolerances, explaining any planning variances to drive effective and focused improvements 
  • Seek feedback from business areas and actual performance data to inform and improve long term planning
  • Ensure the Planning & Business Insight processes deliver the most optimised plan and maximum benefit for each business area
  • Ensure business drivers, assumptions and accurate data are collected, updated, agreed, revised and built into resource cycle
  • Proactively deliver in-depth analysis to lead change and drive operational effectiveness and efficiency 
  • Analyse multiple layers of data from varying sources to constantly improve agreed levels of accuracy
  • Leveraging multi-variate and root cause analysis, extract insight to continuously improve the way we plan and operate
  • Support stakeholders by translating complex data and ideas into non-technical language that can be easily understood
  • Ensure that long term training and recruitment plans are maintained through regular engagement with the training team and HR
  • Deliver plans and analysis that drives action from stakeholders to improve business performance
  • Manage and maintain Opex budgets in line with plan and within governance guidelines
  • Review and maintain estate seating capacity analysis to ensure any associated strategic risks are identified and mitigated
  • Communicate long term plans to business and planning stakeholders in an agreed time-table and ensure proactive decision making can occur to maximise outcomes
  • Maintain high degree of accuracy of outputs that are right first time


  • Advanced Microsoft Excel, Microsoft Access and Microsoft PowerPoint skills – including the ability to create and understand complex formulae, link databases and create working MI Tools
  • Excellent understanding of VBA programming
  • Highly competent in writing VBA code including ability to understand and manipulate pre-programmed systems
  • Understanding of programming languages ideally with experience of writing VBA code
  • Proficient in data extraction and transformation ideally with MS SQLSRV, Oracle, AWS, and SAS
  •  Excellent communication skills and the ability to build strong relationships with stakeholders at all levels of the business
  • Strong planning and workload management skills with the ability to prioritise and adapt to changing circumstances
  • Highly numerate, with experience of gathering, interpreting and presenting complex information in a clear and concise format
  • Understanding of contact centre processes
  • Experience of planning across complex multiskilled sites including front and back office

Additional Information

What we will offer you in return:

  • 25 days holiday plus bank holidays 
  • Up to 10% annual bonus
  • 25% discount on esure & Sheila’s Wheels insurance (10% for immediate family) or a guarantee to beat any other insurer’s renewal quote on both home and car insurance 
  • 15% Discount on esure and Sheila’s Wheels Travel Insurance
  • Flu Jabs and Eye Care - Free flu jabs every winter, free eye tests every two years and £50 towards VDU glasses

In light of the current Covid-19 pandemic, we want to emphasise to all applicants that the safety and wellbeing of our candidates and colleagues is esure Group’s number one priority. All interviews will be conducted remotely via a video conference platform to ensure that everyone involved is adhering to the social distancing guidance

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