Here at esure, we’re no strangers to change. As one of the industry leaders in the insurance business, striving to become a world class digital insurer, we’re getting ready for more. It’s creating great new opportunities for innovative and talented industry professionals to join us at a pivotal point in our development.

It’s an opportunity you simply don’t want to miss. You can expect our investment in you to include a highly competitive package, career and development opportunities and flexible benefits built around you and your lifestyle.

We have a fantastic opportunity for a Strategic Planning Analysts to join our Resource Planning department on a 23 month fixed term contract basis.

The successful candidate will be responsible for providing long term resource plans and forecasts to achieve maximum cost efficiency and support service level attainment

Responsibilities

• Produce accurate mid and long-term workload forecasts and capacity plans to within agreed tolerances, explaining any planning variances to drive effective and focused improvements 
• Seek feedback from business areas and actual performance data to inform and improve long term planning
• Ensure the Planning & Business Insight processes deliver the most optimised plan and maximum benefit for each business area
• Ensure business drivers, assumptions and accurate data are collected, updated, agreed, revised and built into resource cycle
• Proactively deliver in-depth analysis to lead change and drive operational effectiveness and efficiency 
• Analyse multiple layers of data from varying sources to constantly improve agreed levels of accuracy
• Leveraging multi-variate and root cause analysis, extract insight to continuously improve the way we plan and operate
• Support stakeholders by translating complex data and ideas into non-technical language that can be easily understood
• Ensure that long term training and recruitment plans are maintained through regular engagement with the training team and HR
• Deliver plans and analysis that drives action from stakeholders to improve business performance
• Manage and maintain Opex budgets in line with plan and within governance guidelines
• Review and maintain estate seating capacity analysis to ensure any associated strategic risks are identified and mitigated
• Communicate long term plans to business and planning stakeholders in an agreed time-table and ensure proactive decision making can occur to maximise outcomes
• Maintain high degree of accuracy of outputs that are right first time

• Advanced Microsoft Excel, Microsoft Access and Microsoft PowerPoint skills – including the ability to create and understand complex formulae, link databases and create working MI Tools
• Excellent understanding of VBA programming
• Highly competent in writing VBA code including ability to understand and manipulate pre-programmed systems
• Understanding of programming languages ideally with experience of writing VBA code
• Proficient in data extraction and transformation ideally with MS SQLSRV, Oracle, AWS, and SAS
•  Excellent communication skills and the ability to build strong relationships with stakeholders at all levels of the business
• Strong planning and workload management skills with the ability to prioritise and adapt to changing circumstances
• Highly numerate, with experience of gathering, interpreting and presenting complex information in a clear and concise format
• Understanding of contact centre processes
• Experience of planning across complex multiskilled sites including front and back office

What we will offer you in return:

• 25 days holiday plus bank holidays 
• Up to 10% annual bonus
• 25% discount on esure & Sheila’s Wheels insurance (10% for immediate family) or a guarantee to beat any other insurer’s renewal quote on both home and car insurance 
• 15% Discount on esure and Sheila’s Wheels Travel Insurance
• Flu Jabs and Eye Care - Free flu jabs every winter, free eye tests every two years and £50 towards VDU glasses

In light of the current Covid-19 pandemic, we want to emphasise to all applicants that the safety and wellbeing of our candidates and colleagues is esure Group’s number one priority. All interviews will be conducted remotely via a video conference platform to ensure that everyone involved is adhering to the social distancing guidance