UX Researcher

  • Castlefield Rd, Reigate RH2, UK
  • Full-time
  • Salary: Competitive
  • Department: Strategy & Transformation
  • Working Hours: 35

Company Description

Here at esure Group, we’re no strangers to change. As one of the industry leaders in the insurance business, striving to become a world class digital insurer, we’re getting ready for more. It’s creating great new opportunities for innovative and talented industry professionals to join us at a pivotal point in our development.

Job Description

We are currently recruiting for a UX Researcher to join us on a permanent basis. You will play a key part in developing our customer insight capability and assist in the design of products that are useful, useable and desirable.


What you will do:

  • Use research strategy to support data-driven decisions and insight for product development
  • Ensure that the customer and user needs are at the heart of everything we do, in order to design market-leading experiences that deliver value for both the customer and the business
  • Collaborate across development, design, and marketing teams to evaluate current and upcoming user research needs that help to improve product definition and drive business goals
  • Work closely with product teams to identify research objectives
  • Work with UX, UI and data analyst team members to inform the direction, evaluation and creation of prototypes to be validated through your testing strategy
  • Present data driven research findings to a variety of audiences
  • Inspire and advocate UX and CX across all customer journeys
  • Champion change and challenge current processes to improve ways of working and efficiency


What we are looking for:

  • Significant UX Research experience within agile development teams
  • Significant experience in statistical analysis, qualitative analysis and quantitative analysis
  • A strong comprehension of the strengths and limitations of the different research methods
  • Creativity and innovation
  • Effective problem solving ability even under short notice
  • Enthusiasm for design and technology
  • Experience of using prototype software tools
  • Excellent organisation skills with proven ability to manage multiple concurrent projects
  • Ability to adapt to changes in project priorities
  • Excellent communication skills and the ability to clearly articulate research, findings and recommendations to a variety of stakeholders

Additional Information

What we will offer you in return:

  • A competitive salary that recognises your skills, experience and potential
  • 25 days annual leave plus 8 flex days (equivalent to bank holidays to be taken as and when suits you)
  • Bonus scheme
  • Flexible working – including hybrid working post Covid19
  • Staff discount on our products
  • Private medical cover for eligible colleagues

In light of the current Covid-19 pandemic, we want to emphasise to all applicants that the safety and wellbeing of our candidates and colleagues is esure Group’s number one priority. All interviews will be conducted remotely via a video conference platform to ensure that everyone involved is adhering to the social distancing guidance.

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