Here at esure Group, we’re no strangers to change. As one of the industry leaders in the insurance business, striving to become a world class digital insurer, we’re getting ready for more. It’s creating great new opportunities for innovative and talented industry professionals to join us at a pivotal point in our development.

We are currently recruiting for a Lead Product Owner to lead on our product development activities and the optimisation of all end to end customer journeys for in-life customer service. You will play a key part in supporting our digital transformation journey by creating and delivering products that create world class digital customer journeys.

 

What you will do:

• Oversee the end-to-end product development process for solving customer and business problems
• Develop and own the product strategy for the domain, using customer-centric product techniques
• Drive an approach to product development that is strongly data and insight driven, using methods such as prototyping, user testing and A/B testing as appropriate
• Motivate and lead product squads to create brilliant customer experiences and business outcomes in line with our transformation strategy
• Work with wider esure teams to ensure a holistic and consistent end-to-end customer experience
• Build deep understanding of customers, industry and the business so that you can establish and articulate clear priorities that impact business results, while adhering to appropriate regulations
• Accountable for the performance and business results of the digital products, features and capabilities within the domain.

What we are looking for:

• A Lead Product Owner / Lead Product Manager / Product Lead with extensive experience working in customer centric and high transactional companies
• Demonstrable experience of taking a user centric approach to product management, while delivering genuine value for your business
• Demonstrated ability to develop solutions to hard problems with many constraints, using sound judgement to assess risks, and to lay out an argument in a well-structured, data-informed manner
• Proven ability to engage with engineers, designers, and company leaders whilst building strong collaborative relationship.
• Experience of using data to drive digital adoption and seamless customers journeys across channels
• Strong capability to structure and plan work for cross-functional agile teams; experienced in agile product delivery

What we will offer you in return:

• A competitive salary that recognises your skills, experience and potential
• 28 days annual leave plus 8 flex days (equivalent to bank holidays to be taken as and when suits you)
• Bonus scheme
• Flexible working – including hybrid working post Covid19
• Staff discount on our products
• Private medical cover for eligible colleagues

In light of the current Covid-19 pandemic, we want to emphasise to all applicants that the safety and wellbeing of our candidates and colleagues is esure Group’s number one priority. All interviews will be conducted remotely via a video conference platform to ensure that everyone involved is adhering to the social distancing guidance.