Third Party Damage Specialist

  • Quay St, Manchester M3, UK
  • Full-time
  • Salary: Competitive
  • Department: Claims
  • Working Hours: 37.5

Company Description

Here at esure, we’re no strangers to change. As one of the industry leaders in the insurance business, striving to become a world class digital insurer, we’re getting ready for more. It’s creating great new opportunities for innovative and talented industry professionals to join us at a pivotal point in our development.

It’s an opportunity you simply don’t want to miss. You can expect our investment in you to include a highly competitive package, career and development opportunities and flexible benefits built around you and your lifestyle.

Job Description

The Third-Party Damage Specialist is responsible for the day-to-day Management of their individual Caseload that arises from New Claims where there is potential damage to either the Customer’s vehicle or/and the Third Parties resulting from a Car accident. They are required to determine liability of the incident and to service the Customer’s needs. This role involves a high degree of influencing and negotiating with particular emphasis on conflict resolution. The Third-Party Damage Specialist has a pivotal role to play in achieving a balance between the provision of a quality service combined with the commercial focus required to ensure that the company meets all targets. . They will also be responsible for their own development within the Third-Party Damage team in conjunction with their Team Leader. They support the rest of the team to accomplish their tasks and priorities, ensuring a consistent and thorough approach to customer care, process and indemnity control.   


·       It is positive but not essential that the jobholder has a knowledge of general claims handling, and Third-Party Damage file handling, ideally within the insurance industry.

·       Front line customer support in a target driven role.

·       Influencing and negotiating, during liability discussions.

·       Numeracy and literacy to GCSE level (Maths and English - Grade C and above) or equivalent.

·       Computer skills (including the Internet).

·       Financial Conduct Authority (FCA) and Regulatory Compliance.

·       Knowledge of Claims processes and systems.

·       Self-motivated whilst having the ability to work as part of a team.

Additional Information


  • 25 days holiday plus bank holidays 
  • 25% discount on esure & Sheila’s Wheels insurance (10% for immediate family) or a guarantee to beat any other insurer’s renewal quote on both home and car insurance 
  • 15% Discount on esure and Sheila’s Wheels Travel Insurance 
  • Discretional bonus 
  • BUPA - Private medical cover for eligible colleagues
  • Flu Jabs and Eye Care - Free flu jabs every winter, free eye tests every two years and £50 towards VDU glasses

In light of the current Covid-19 pandemic, we want to emphasise to all applicants that the safety and wellbeing of our candidates and colleagues is esure Group’s number one priority. All interviews will be conducted remotely via a video conference platform to ensure that everyone involved is adhering to the social distancing guidance.

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