Partner Relationship Manager

  • Cadogan St, Glasgow G2, UK
  • Full-time
  • Salary: Competitive
  • Department: Operations
  • Working Hours: 35

Company Description

Here at esure Group, we’re no strangers to change. As one of the industry leaders in the insurance business, striving to become a world class digital insurer, we’re getting ready for more. It’s creating great new opportunities for innovative and talented industry professionals to join us at a pivotal point in our development.

It’s an opportunity you simply don’t want to miss. You can expect our investment in you to include a highly competitive package, career and development opportunities and flexible benefits built around you and your lifestyle.

Job Description

We are currently looking for a Partner Relationship Manager to join us on a 18 month fixed term contract.

You will be responsible for managing the relationship with our contact center service partners who are a key part in the delivery of our customer and commercial objectives.

What you'll do:

  • Management of service partners and relationships to ensure the services they deliver are in line with performance expectations, commercial & legal arrangements.
  • Working collaboratively with service partners to ensure strategic alignment to cultural and brand values
  • Acting as first point of contact for all day-to-day issues/blockages and enabling resolution through strong relationships across internal network 
  • Develops and embeds a robust governance process for managing service partners’ performance through regular service reviews and root cause analysis
  • Work with esure’s Procurement function to ensure that the Supplier Management Framework is adhered to
  • Work with esure’s Business Continuity and Disaster Recovery function(s) to ensure that the service partner(s) are managed according to their risk profile and business dependency

Qualifications

What we are looking for:

  • Demonstratable experience of working both in house and outsourcing arena
  • Track record of strong results focus and delivery
  • Passionate about delivering the right outcomes for our customers
  • Strong attention to detail and ability to forecast challenges before they occur
  • Experience of engaging with and influencing senior stakeholders
  • Experience of building relationships across client/customer that enable strong cultural alignment and effective partnership
  • Leveraging partnerships to create value add solutions for esure

Additional Information

In light of the current Covid-19 pandemic, we want to emphasise to all applicants that the safety and wellbeing of our candidates and colleagues is esure Group’s number one priority. All interviews will be conducted remotely via a video conference platform to ensure that everyone involved is adhering to the social distancing guidance.

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