Here at esure, we’re no strangers to change. As one of the industry leaders in the insurance business, striving to become a world class digital insurer, we’re getting ready for more. It’s creating great new opportunities for innovative and talented industry professionals to join us at a pivotal point in our development.

It’s an opportunity you simply don’t want to miss. You can expect our investment in you to include a highly competitive package, career and development opportunities and flexible benefits built around you and your lifestyle.

The purpose of this role is to oversee the day to day management of a Home Claims team and to provide an environment that informs continuous improvement across all strategic areas, to play strong as one and work hard to maintain engagement across the operation.

·       To ensure a strong focus remains on the customer journey through all channels of communication, understanding what’s most important for our customer and ace what matters most.

·       Through proactive management of your team, identify customer service improvements and operational efficiencies that positively contribute towards the delivery of Business KPI’s and cost saving initiatives.

·       To be self- motivated and accountable to ensure that the Home Claims Business Objectives are delivered.

·       Resolve complex complaints from customers, handle complaint in a sympathetic manner, moving the complaint forward to a successful conclusion.

·       Leverage efficiencies in the customer journey through technology and support the development of supplier validation tools/desktop strategies, promoting a positive attitude to change amongst your team.     

·       Extensive and thorough Home Claims knowledge built within the insurance industry in a large organisation.

·       Forward thinking and focused, the jobholder will strive to continually improve processes, quality and performance.

·       Evidence of coaching and developing people dedicated to frontline customer support in a targeted environment.

·       Evidence of managing a team at a loss adjuster or other insurance company.

·       Numeracy and literacy to GCSE level (Maths and English – Grade C and above) or equivalent.

·       Computer Skills (including the Internet)

·       Legal framework (Financial Ombudsman Service rulings and recent case law).

·       FCA and Regulatory Compliance.

·       Knowledge of Claims processes and systems.

·       Knowledge of ABI Household and Property Agreements.

·       Awareness of fraud indicators.    

Benefits

• 25 days holiday plus bank holidays 
• 25% discount on esure & Sheila’s Wheels insurance (10% for immediate family) or a guarantee to beat any other insurer’s renewal quote on both home and car insurance 
• 15% Discount on esure and Sheila’s Wheels Travel Insurance 
• Discretional bonus 
• BUPA - Private medical cover for eligible colleagues
• Flu Jabs and Eye Care - Free flu jabs every winter, free eye tests every two years and £50 towards VDU glasses

In light of the current Covid-19 pandemic, we want to emphasise to all applicants that the safety and wellbeing of our candidates and colleagues is esure Group’s number one priority. All interviews will be conducted remotely via a video conference platform to ensure that everyone involved is adhering to the social distancing guidance.